Application Support Engineer

We’re looking for an Application Support Engineer to join a fast-paced tech environment where reliability, automation, and performance are everything. You’ll play a key role in maintaining and improving a complex application landscape that powers mission-critical services — ensuring uptime, scalability, and compliance at all times.

This role suits someone who thrives in a mixed systems environment, is confident working across Linux infrastructure , and enjoys solving complex problems through monitoring, scripting, and automation. You’ll work closely with development and infrastructure teams to deliver smooth deployments and consistent service quality.

What You’ll Be Doing

• Configure, maintain, and optimise application environments (mainly Linux-based)
• Proactively monitor and investigate performance issues across testing and production systems
• Implement automation and CI/CD improvements to enhance productivity
• Support both internal users and external stakeholders
• Ensure best-practice security and compliance standards are met
• Analyse incidents and trends to reduce recurring issues
• Collaborate on application deployments, upgrades, and tuning
• Work with teams to adopt new tools and technologies for system improvement

What You’ll Bring

• Strong Linux/Unix experience (Debian or Ubuntu preferred)
• Solid database knowledge (ideally PostgreSQL)
• Working understanding of web servers and load balancers (Apache, Nginx, HAProxy)
• Familiarity with monitoring tools such as Grafana, Prometheus, or Nagios
• Experience with log management tools (ElasticSearch, Graylog, etc.)
• Knowledge of configuration management tools (e.g. Ansible)
• Understanding of CI/CD pipelines (GitLab CI/CD preferred)
• Source control management experience (Git, SVN)
• Degree in Computer Science or equivalent experience (2+ years in a similar role, or 4+ years without degree)

Nice-to-Haves

• Basic knowledge of one or more languages: Bash, SQL, PHP, Ruby, Groovy, Node.js, or Java
• Experience with virtualisation and containerisation (VMware, Docker, LXC)
• Familiarity with Kubernetes and cloud platforms (AWS, GCP, Azure)
• Understanding of Infrastructure-as-Code (Terraform)
• Networking knowledge (routing, Cloudflare, Cisco)
• Any experience within regulated online industries is an advantage

What’s on Offer

• Opportunity to work in a high-availability, high-performance environment
• Exposure to new technologies and large-scale systems
• Hybrid working and flexible shift structure once onboarding is complete
• Supportive team culture that values autonomy, problem-solving, and technical excellence

Shift / On-Call Rotation

• Standard weekday hours with rotating early, late, and weekend shifts
• On-call approximately one week in five (with recovery time)

If you’re looking for a technically challenging support role where no two days are the same — and you want to join a team that values proactive problem-solving, automation, and innovation — we’d love to hear from you.