Senior Account Manager
BrandSwap is an award-winning Retail Media startup helping online retailers drive revenue and conversions through brand-to-brand partnerships. We enable seamless, on-brand reward experiences across the full customer journey — from pre-checkout gift-with-purchase (GWP) offers and AI-powered targeting to post-checkout rewards and member perks.
Our platform is lightweight to implement, deployable via publisher network tags, Google Tag Manager or SDK/API, with rapid speed to market.
We're entering a high-growth phase as we move from startup to scale-up. That means real momentum, real responsibility, and real opportunity to shape how things work. We're now looking for a Senior Account Manager who thrives on ownership and wants to play a meaningful role in building the next phase of the business.
Role OverviewAs Senior Account Manager, reporting to the Chief Customer Officer, you'll act as a strategic partner to our clients — unlocking value for their customers, driving measurable revenue, and increasing adoption of BrandSwap's products.
This is a high-autonomy role. We don't have rigid playbooks or layers of process — instead, you'll have the space to think, act, and improve how we work as we grow. You'll combine strategic thinking, collaboration, and data-driven insight to deliver impactful campaigns across our full product suite, while helping define best practice as the business scales.
Key Responsibilities1. Client Account Management
- Own and deepen relationships with a portfolio of key mid-market clients, while supporting enterprise partners where needed
- Understand client business goals and translate them into effective BrandSwap strategies
- Lead (or co-lead) campaign strategy, execution, and optimisation across your client portfolio
- Act as a trusted, commercial partner rather than a reactive service contact
- Monitor and interpret campaign performance (CTRs, EPCs, CVRs, revenue per customer, etc.)
- Clearly communicate results, insights, and optimisation recommendations to clients
- Identify patterns and success stories that can be scaled across retailers (e.g. Currys, The AA, Morrisons)
- Use data confidently to guide decisions, not just report on outcomes
- Identify and progress upsell and cross-sell opportunities across the BrandSwap platform
- Drive deeper integration across the customer journey as relationships mature
- Represent client needs internally, helping shape product evolution and roadmap priorities
- Take ownership of improving how we manage, grow, and retain accounts over time
- ~5+ years' experience in account management or similar roles within retail media, e-commerce, partnerships, affiliate marketing, performance advertising, or media buying
- Proven experience managing accounts end-to-end and contributing to revenue growth
- Strong analytical skills with the ability to turn performance data into actionable insight
- Curiosity and technical confidence to understand on-site technology and AI-driven optimisation
- Comfortable learning new products and concepts without needing step-by-step guidance
- Clear, confident communicator who can present ideas and results convincingly
- Enjoys building relationships and spending time with clients and colleagues
- Proactive, organised, and comfortable taking initiative
- Thrives in environments with autonomy, ownership, and evolving processes
- Comfortable working cross-functionally in a growing startup environment
- Motivated by impact, responsibility, and continuous improvement
- Happy to help define "how we do things" as the company scales
- Self-starter mentality — you enjoy working things out rather than waiting for instructions
- Competitive salary + pension + share scheme
- 25 days annual leave (plus public holidays), increasing annually with service, plus an extra day off for your birthday
- Hybrid working (currently 3 days in the office, 2 from home — subject to change)
- Private WeWork office near Moorgate / Liverpool Street (barista, bike storage, showers)
- Regular team socials with drinks and dinners to celebrate success