Senior IT Support

Senior IT Support

Based in Erith

37.5 hours per week, Monday to Friday, 8:30am - 5:00pm

£30,000 - £35,000

Our client is looking to recruit a highly skilled and proactive Senior IT Support professional to join their IT team. In this role, you will be responsible for ensuring the smooth operation, security, and resilience of their IT systems and networks across head office, remote sites, and stores.

You will provide advanced (2nd and 3rd line) technical support, manage infrastructure, administer enterprise applications, and drive improvements across systems, networks, and processes. This is a hands-on role where you will play a key part in safeguarding business continuity, enabling efficiency, and supporting colleagues with the tools they need to succeed.

Key Responsibilities

User Lifecycle & Endpoint Management

• Manage onboarding, role changes, and offboarding processes, ensuring staff have the right equipment and software.
• Maintain accurate records across asset inventories, HR systems (PeopleInc), and WGS Active Directory.
• Support and manage applications/ systems such as Payrite (Payroll), PeopleInc (HR), Genesys (Contact Centre), IPCortex (Telephony), Speedy (CRM), Keymas and Vivantio
• Maximise value from enterprise applications by reviewing new features and identifying improvements.
• Provide 2nd and 3rd line technical support and resolve tickets via Vivantio service desk.
• Troubleshoot and resolve networking and connectivity issues
• Monitor networks, respond to incidents, and implement improvements such as additional leased line connections.
• Oversee backup operations, disaster recovery, and business continuity processes.

Skills & Experience

Essential:

• Strong experience in IT systems and network administration.
• Knowledge of DHCP, DNS, WiFi, firewalls, and Meraki technologies.
• Hands-on experience with VMware, Active Directory, and enterprise service desk tools (e.g., Vivantio).
• Skilled in supporting and managing enterprise applications.
• Excellent troubleshooting, problem-solving, and multitasking abilities.
• Strong communication and interpersonal skills with a proactive mindset.

Desirable:

• Relevant certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified: Azure Administrator Associate).
• Experience with cloud networking or hybrid infrastructure models.

If this sounds like the role for you, apply now!

*Braundton Consulting is a recruitment agency recruiting on behalf of a client.