Service Desk Engineer

Service Desk Engineer

Monday to Friday, 8:30am – 5:00pm

Office based in Orpington

Competitive Salary

Our client is looking for a service desk engineer to join their team. they are looking for an enthusiastic and technically proficient individual to be a part of a growing department. In this role, you will be responsible for guiding their customers through complex technical issues, resolving fault tickets, and ensuring their clients receive top-notch support. You will have the opportunity to work with a variety of platforms and systems, including Windows, Mac OS, Google Workspace, Office 365, and cloud Wi-Fi solutions.

Key Responsibilities

• Customer Support: Provide expert guidance to customers and resolve complex fault tickets within SLAs, ensuring customer satisfaction and adherence to timelines.
• Technical Troubleshooting: Diagnose and resolve issues related to desktops, networks, Wi-Fi, and cloud systems.
• Office 365 and Google Workspace Administration: Support the multiple customers that use Office 365 and Google Workspace within their ecosystem for email and collaboration tools.
• Requirements Gathering: Collaborate with customers to understand and document their technical requirements, through phone or Teams meetings.
• Vendor Liaison: Work with external vendors to resolve technical queries and issues in a timely and efficient manner.

Skills and Experience

We’re looking for someone who is:

• Passionate About IT: A genuine interest in technology and problem-solving.
• Technically Proficient: Knowledge and experience with:

• Workstations: Windows 10, Windows 11
• Google Workspace administration
• Cloud Wi-Fi platform administration
• Apple Mac platforms and Mac OS
• IT-focused ticketing systems
• Networking fundamentals
• Windows Servers (full range)
• Office 365 and SharePoint

• Excellent Communicator: Strong written, verbal, and interpersonal skills, with the ability to translate technical information for non-technical users.

• People-Oriented: A customer-focused mindset with a willingness to go the extra mile to resolve client issues.

• Organised and Multi-Tasking: Able to manage tight deadlines, prioritise tasks, and work effectively under pressure.

• Detail-Oriented and Creative: Pays close attention to detail, thinks outside the box, and is open to challenging the status quo.

Preferred Qualifications:

While not required, the following certifications are highly desirable:

• CompTIA Network+

• Microsoft 365 Fundamentals (MS-900)

• Microsoft 365 Administrator (MS-102)

If you're passionate about IT, love solving technical challenges, and are eager to make an impact in a company that values customer service, innovation, and collaboration, we would love to hear from you!

*Braundton Consulting is a recruitment agency recruiting on behalf of a customer.