Systems Manager (Customer & Commercial Technology Team)

The role is based from our office in Derbyshire circa 3 days a week, therefore applicants must be able to commute to this location. Managing a small team, the Systems Manager oversee the management, optimisation, and integration of Customer systems, from Customer Relationship Management (CRM), dispatch, invoicing, and order management systems. The role ensures these critical systems operate efficiently, are secure, and support the company’s operational needs. 

The role will have a strong voice in helping shape the future direction and footprint of our main systems such as Excalibur, E-Pod, and Tradex to name just a few. 

System Management:

• Oversee the implementation, configuration, and maintenance of systems across, sales, dispatch, invoicing, and order management.
• Ensure system reliability, performance, and security across all platforms.
• Monitor system performance, troubleshoot issues, and implement improvements to enhance functionality and efficiency.
• Deal with system issues when highlighted and manage a plan / comms to resolve. 

Integration and Optimisation:

• Develop and maintain integrations between systems, to ensure seamless data flow and process efficiency.
• Optimise system configurations and workflows to support business operations and objectives.
• Implement automation to streamline processes and reduce manual effort – highlighting the opportunities and the benefits.

Security and Compliance:

• Implement security measures to protect sensitive customer and financial data.
• Ensure systems comply with relevant regulations and standards (e.g., GDPR, PCI-DSS) working with Breedon General Counsel and Internal Audit teams to assure this. 
• Conduct regular security audits and risk assessments.
• Manage stakeholder expectations and ensure their needs and requirements are met.

Supplier Management:

• Manage relationships with suppliers and service providers in the form of monthly service review meetings.
• Negotiate contracts and ensure the quality and cost-effectiveness of services and products.
• Create supplier improvement plans as required.

Documentation and Reporting:

• Maintain accurate documentation of system configurations, processes, and integrations, working with Business Analysts and Enterprise Architects to ensure the system is fully documented. 
• Prepare regular reports on system performance, project status, and security incidents as required.

Project/Programme Support:

• Support Steering Groups, Project Boards, and other meetings with internal teams.
• Coordinate with external third-party vendors and internal teams.
• Regularly review project phases to ensure timely completion, highlighting and mitigating key risks. 

Education/Certifications:

• Qualified in Computer Science, Information Technology, Business Administration, or a related field.

Experience:

• Proven strong background in customer service, CRM, and operations systems.
• Proven experience in managing large and complex customer systems such as Salesforce, Microsoft CE, with a least 3 years in a leadership position.
• Previous experience of managing a team 
• Proven experience in integrating and optimising systems to support business operations.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong project management skills, with experience using project management tools and methodologies.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Proven experience of engaging varied stakeholder across a diverse business

Skills and Competencies:

• Analytical Thinking: Ability to problem-solve, identify, resolve, and convey complex problems simply.
• Decision Making: Make rational and informed decisions, take initiative, drive action, and be responsible for the consequences.
• Planning and Organising: Self-managing, able to think ahead to establish effective courses of action, prioritize, and plan activities.
• Resilience: Maintain personal effectiveness when dealing with setbacks or difficult situations; demonstrate commitment and motivation.
• Communication: Get messages across clearly using a range of communication styles and tools.
• Managing Relationships: Liaise with clients, proactively manage relationships, and build effective working relationships.

• Car Allowance 
• 25 days holiday plus bank holidays 
• Contributory Pension Scheme 
• Free on-site Parking 
• Holiday Buy Scheme 
• Volunteer Scheme 
• Share Save Scheme 
• Life Assurance 
• Enhanced Maternity, Adoption & Paternity Scheme 
• Health & Wellbeing Initiatives 
• Discount Scheme