Application Service Desk Analyst

Job Title: Application Service Desk Analyst
Location: Dartford/Hybris
Salary: GBP27,500 - GBP29,000 (depending on experience)
About the Role
Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office 5 days a week and working for a highly regarded company

Key Responsibilities
· Respond to support queries via phone, email, or tickets
· Troubleshoot and escalate technical issues
· Write simple scripts (Python, PowerShell, JavaScript)
· Maintain support documentation
· Help users with application use and setup
· Log and track incidents (using Salesforce Remedyforce, Jira)
· Assist with testing updates and fixes
· Work closely with IT and development teams
· Shift work and some on call

What Youll Need
· Experience in 1st line application support (essential)
· Strong communication and customer service skills
· Basic scripting knowledge (Python, PowerShell, JavaScript)
· Familiarity with IT support tools and processes
· Calm under pressure and good at problem-solving
· ITIL Foundation (preferred)

Qualifications & Experience
· Degree in IT/Computer Science or equivalent (preferred)
· 2 years in application support or customer service (preferred)
· Junior developer experience a bonus

Benefits
· Company pension
· On-site parking
· Death in Service cover
· Sick pay