Apprentice Medical Receptionist
We are looking for a business admin apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.
Role
Primary Responsibilities.
- Processing data in the Document Management and Referral Management sections of Workflow in EMIS
- Reading and coding all correspondence received, relating to our patient population
- Timely distribution of correspondence to clinical team for action
- Operate the call/recall of patients for QoF, IIF and Enhanced Services
- Use of AI and other technology in processing referrals and advice & guidance
- Monitoring A&G requests and 2WW to ensure referrals are actioned
- Submission of prior approval tickets and individual funding requests
- Submission of managed referrals on behalf of the wider Practice as requested
- Monitor e-RS system and maintain associated worklists
- Deal with enquiries from patients regarding referrals
- Process Subject Access Requests and other private work using EMIS and iGPR within the recommended timescale
- Provide administrative support to the safeguarding leads within the Practice, ensuring requests for information are completed and returned within the timescale
- Provide administrative support to Practice meetings as required e.g. palliative, safeguarding etc. Using AI and other technology for notetaking
- Maintain confidentiality and effective security of data all times
Training
- You will be completing your Level 3 Business Admin Apprenticeship with Woodspeen Training
- All training is delivered through remote delivery into the workplace
- For the right person, there is an opportunity to secure full-time employment with the employer and progress on to higher level qualifications
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- WOODSPEEN TRAINING LIMITED
- Working Week
- Monday to Friday between 8.00am and 18.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 5th September 2025
- Start Date
- Monday, 15th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
Bridge View Medical
Bridge View Medical Group is a large training practice in Sunderland North, serving 15,150 patients across one of the most deprived communities in the region. As a Deep End Network practice, delivering accessible and equitable care is at the heart of their mission. To better meet patient needs and reduce operational pressures, the team turned to X-on Health for a digital-first approach
- Company
- Bridge View Medical
- Location
- SOUTHWICK HEALTH CENTRE, SOUTHWICK, SUNDERLAND, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- Bridge View Medical
- Location
- SOUTHWICK HEALTH CENTRE, SOUTHWICK, SUNDERLAND, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted