Information Technology Service Delivery Manager

Service Manager – Glasgow - OUTSIDE IR35 - €220 Per day

We are seeking an experienced Service Manager to lead operations and ensure excellence in service delivery for major client in Scotland. This is a key leadership role, acting as the main point of contact between client teams and technical staff, while driving performance and compliance across the service.

🔑 Key Responsibilities

• Coordinate problem-solving, requirements management, and service operations.
• Lead and supervise staff, with regular performance evaluations.
• Report on incidents, problems, risks, and projects with agreed frequency.
• Act as the primary contact for staff, ensuring clear communication and collaboration.
• Work closely with Team Leaders and Technical Teams to deliver an accurate view of service status.
• Monitor and ensure compliance with the local contract in alignment with Team Leaders.

📚 Requirements

• Languages: Mastery level Spanish (C2).
• Education: University degree in Technology (IT, Telecommunications, Mathematics, or related field).
• Experience: Minimum of 5 years’ proven experience managing teams, projects, and decision-making within a technological environment.
• 👉 This is an exciting opportunity for a skilled leader who thrives in dynamic, technology-driven environments and is ready to take responsibility for a mission-critical service .

Please get in touch asap for a chance to learn more.