Customer Success Manager

Customer Success ManagerWest MidlandsUK / Account Management / Project Management / Customer Success / SaaS / B2B / Software£40,000 - £45,000 base plus bonus + BenefitsAn exciting opportunity for an experienced account executive to join a thriving team with opportunity to utilise their account management skillset in a rewarding and upbeat environment. You will see yourself working with the strategic development of the customers business process and working with SaaS solutions.Your main responsibilities in the role will be:* Owning and maintaining customer relationships* Communication measurable value and proactively identifying development needs for customers* Identify profitable strategical solutions for customers* Identify commercial development opportunities and opportunities to lead upsell/cross-sell* Monitoring customers key performance metrics and taking actions to improve themTo be successful in the position, you will likely be/have:* Experience and knowledge from SaaS solutions* Experience in B2B relationship building on executive and senior level accounts* Experience from strategic account management and proven success in commercial growth for your customer baseUK / Account Management / Project Management / Customer Success / SaaS / B2B / SoftwareUK / Account Management / Project Management / Customer Success / SaaS / B2B / SoftwareUK / Account Management / Project Management / Customer Success / SaaS / B2B / SoftwareBright Executive Recruitment is acting as an employment agency in relation to this vacancy.