Client Services Account Manager

Client Services Account Manager

About BrightBox

At BrightBox, we provide resource consultancy solutions for clients across the digital and technology sector, leveraging both local and global sourcing strategies. In practice, this means supporting ambitious businesses to build and scale high-performing teams, helping them meet both immediate delivery needs and long-term growth objectives.

Our clients range from start-ups and scale-ups through to large enterprise organisations, and they rely on our market knowledge, delivery capability, and collaborative approach to help them secure the right talent and build effective teams.

We pride ourselves on building long-term partnerships with our clients, understanding their challenges, and delivering practical, flexible solutions that support their business goals.

The Role: Client Services Account Manager

As a Client Services Account Manager, you will be responsible for managing and growing a portfolio of key client accounts, ensuring a high standard of service delivery while identifying opportunities to expand existing relationships and increase revenue.

You will act as a trusted point of contact for clients, supporting them with their resourcing needs, advising on team structures and sourcing approaches, and working closely with the delivery team to ensure successful outcomes.

This role requires someone with strong relationship management skills, a solid understanding of technology and delivery models, and the ability to operate in a fast-paced, client-focused environment.

You will also support the wider delivery function by contributing ideas, identifying process improvements, and helping maintain high standards across the team.

About You

• Proven experience in an account management, client services, or a delivery role within professional services, technology staffing, or a related services environment.
• Strong understanding of the digital and technology sector, with the ability to engage confidently with clients around technology teams, delivery requirements, and sourcing strategies.
• Experience working with a range of organisations including start-ups, scale-ups, and enterprise clients, building strong and lasting client relationships.
• Able to understand client resourcing and delivery challenges and provide practical solutions around team structure, resource planning, and onshore/nearshore approaches.
• Comfortable working with both technical and non-technical stakeholders, with a good understanding of common technology concepts including development languages, databases, front-end, back-end, and full-stack environments.
• Demonstrates strong relationship management and communication skills, with the ability to build credibility and trust with clients and internal teams.
• Commercially aware, with experience identifying opportunities to grow existing accounts and increase revenue through excellent client service and delivery.
• Able to review and assess candidate profiles effectively, ensuring high-quality submissions that align closely to client requirements.
• Organised and capable of managing multiple client accounts and priorities simultaneously in a fast-paced environment.
• A collaborative team player who contributes positively to the wider business, supports colleagues, and looks for opportunities to improve ways of working.
• Understanding of Statements of Work, IR35, AWR, and different contractual models would be advantageous.

Key Responsibilities

Account Management & Client Relationships

• Build and maintain strong long-term relationships with key client stakeholders.
• Act as the main point of contact for assigned accounts, ensuring a high level of client service at all times.
• Conduct regular client reviews and check-ins to understand demand, delivery challenges, and future opportunities.
• Respond to and resolve client queries or issues in a professional and timely manner.

Revenue Growth & Account Development

• Support the growth of existing client accounts by identifying additional resource demand and project opportunities.
• Develop account plans focused on increasing client engagement, service usage, and revenue growth.
• Work closely with business development and sales teams to identify opportunities within target accounts.
• Support commercial discussions with clients, ensuring mutually beneficial outcomes.

Delivery & Resourcing Support

• Work closely with the delivery team to communicate client requirements and priorities.
• Support clients with advice around team structures, sourcing approaches, and strategies.
• Review candidate profiles and submissions to ensure quality and suitability before presentation to clients.
• Ensure clients receive a responsive and efficient service across all open requirements.
• Maintain a watching brief over the delivery of services to the client, ensuring success for all parties

Operational & Internal Support

• Maintain accurate account information, forecasts, and reporting metrics.
• Monitor account performance, client satisfaction, and delivery progress.
• Contribute to internal process improvements and best practices across the account management and delivery functions.
• Collaborate with colleagues across delivery, operations, and sales to ensure a joined-up approach to client management.

Commercial & Contractual Awareness

• Maintain awareness of different engagement models including permanent, contract, and Statement of Work arrangements.
• Support account profitability through effective commercial management and resource planning.
• Maintain awareness of relevant market and compliance considerations including IR35 and AWR.