Sales Floor Manager

Sales Floor Manager

Salary up to £42,000

(OTE £57,000 – uncapped commissions)

Location

Manchester City Centre Location

Purpose

We are looking for a results-driven Sales Floor Manager to lead our inside sales team and follow our business strategies and sales playbook. The ideal candidate will have a proven track record in sales leadership, excellent team management skills, and a strong people management background. This role is key to achieving company sales goals while ensuring high levels of customer satisfaction and team performance.

You will be joining a team that’s passionate about making a difference and driven to achieve targets, as a high velocity Sales environment with a high desire to help businesses succeed.

This role involves leading sales professionals in identifying new business opportunities, and then to demonstrate our award-winning software to prospects, and upselling HR, H&S & Payroll Software and advice solutions, to hit business sales targets. The ideal candidate has a strong background in sales leadership and an understanding of how software solutions can support business growth, efficiency & profitability, all whilst building long-term client relationships and hitting business targets.

Reports to

Head of Sales

Hours of work

Monday – Friday (40 hours) - (Monday – Friday 8:45am – 5:30pm & Saturday 10:00am – 2:00pm (* one in four paid as overtime)

Day-to-day responsibilities include but are not limited to the below:

Key Responsibilities

Sales Management

• Manage and lead a team of sales professionals to business targets, through following the business playbook
• Lead by doing, on the full sales cycle – from lead generation, qualification, solution demonstration, and proposal creation to deal closing.
• To follow our business compliance regulations & FCA guidelines
• Responsible for achieving campaign monthly & Quarterly KPIs input & output metrics for the business
• Be a subject matter expert for Bright HR products and services
• Nurture a coaching culture amongst your team of sales professionals , and coach them to success
• Oversee your sales development pipeline to ensure a steady flow of qualified opportunities are up to date and complaint daily
• Work with the sales team to transition leads smoothly into opportunities and ensure high conversion rates across all campaigns you are allocated
• Deliver structured sales meetings and 1-1s to your team, as per business process ensuring all points are discussed and understood.

People Management

• Lead on daily meets with Sales team management
• Have the experience to hold difficult conversations with your team around performance and conduct
• Ensure that all team’s competent and kept up to date within the business threshold from a Training & Competence perspective.
• Build strong relationships with the wider sales management team sharing ideas and best practice

Client Engagement

• Build relationships with potential clients to understand their pain points for the solutions we offer- HR & H&S Payroll needs
• To build effective relationships with existing customers, by use of probing questioning, clarification and language and source referrals through building relationships
• To add value by positively and enthusiastically discussing our company, brand, values, and products & services to ensure that a professional image is provided at all times to customers and colleagues.
• To engage and communicate professionally with decision-makers at a senior level.
• Stay updated on industry regulations and trends to advise clients effectively.

Collaboration & Reporting

• Work cross-functionally with product, operations, and customer success teams
• Working collaboratively with your peers whilst working collaboratively with dedicated BSCs & BDMs to ensure high team performance.
• Prepare regular daily sales reports, and deep dives to enable your team to succeed , on sales pipeline or performance
• Provide regular performance updates to the Head of Sales on business performance highlighting any challenges you are facing but with a solution in mind
• Work closely with the Sales Enablement Manager ensuring the development needs of all sales agents are being met and coaching is targeted on the correct areas of development.

Key requirements

• A proven experienced people manager
• Experience in B2B sales, preferably working in Saas solutions
• Experience in managing people in fast- growing reactive busy sales floors
• Excellent communication, interpersonal, and organisational skills
• Track record in managing teams to achieve targets, and KPIs and delivering high-quality customer service
• Can demonstrate managing performance and people in a previous role(s).
• Excellent people, communication, negotiation, and presentation skills
• Strong consultative selling skills and ability to communicate value to Senior business stakeholders
• Proficiency with CRM tools (e.g., Salesforce, Microsoft teams , Genesys and NICE) and sales engagement platforms
• Relevant certifications (CIPD / CPP /CIPP/ or People management) are not required but a plus

Values & Behaviours

• Living the company values of “ We care”, “We take action”, “We innovate”, “We inform”, “We do the right thing”

• We lead by example and recognise those living our values.

• We drive the narrative by inspiring and engaging our team.

• We collaborate with rigor and embrace diversity of thought.

• We deliver with a united voice.

• We take ownership by staying close to team performance by “Super Coaching “and “Walking the Walk” & “Lead by Doing”

• We keep our approach simple and stick to the playbook to deliver on our promise.

• We think critically and commercially, assess the situation before jumping to the solution.

BrightHR Benefits

• Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)
• Private health care cover after 5 years’ service
• New business referral scheme
• Access to Health Shield
• Access to the EAP service
• Refer a friend scheme
• Paid birthdays leave
• Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
• Group life insurance
• Eye care contribution
• Free fruit (office-based staff)
• Travel Season Ticket loan scheme
• Milestone recognition
• Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
• Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
• Park Inn 20% off food and drink
• New Century food and drink discount
• Revolution De Cuba food and drink discount
• Cycle 2 Work scheme* after probationary period
• On site Gym
• Bright Exchange perks