1st Line IT Support Technician

1st Line IT Support Technician 

Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required,
Salary: £25,500 per annum + benefits 
Contract: Full Time, Permanent  
Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park

About us:

BrightSkye are your friendly Coatbridge based IT Support partner that will make technology work for you, while ensuring that your reputation and valuable data are protected against cyber threats, and that your team can work productively and efficiently wherever and whenever they need to work

Job Role:

We are looking for a proactive and customer focused 1st Line IT Support Technician to join our growing IT team. This role is ideal for someone with a passion for technology and a desire to provide high quality technical support to customers.

As the first point of contact for IT related issues, you will play a key role in delivering technical assistance, resolving issues, and ensuring smooth day to day operations of all IT systems.

Main Responsibilities:

• Provide first line support for hardware, software, and network-related issues via phone and ticketing system.
• Perform troubleshooting on desktops, laptops, mobile devices, printers, and peripheral equipment.
• Support users with Microsoft Office 365 applications, including Outlook, Teams, and SharePoint.
• Utilise remote desktop tools to assist users with offsite or remote support needs.
• Log, track, and resolve incidents and service requests using the IT ticketing system.
• Escalate unresolved issues to 2nd/3rd line support when necessary.
• Assist with onboarding and offboarding processes, including setting up hardware and accounts.
• Contribute to IT documentation and knowledge base development.

Knowledge, Skills & Experience:

Essential:

• Good understanding of Windows 10/11 operating systems.
• Familiarity with Office 365 and common desktop applications.
• Basic understanding of network concepts such as DNS, DHCP, and IP addressing.
• Proficient in using remote support tools.
• Experience with IT ticketing systems.
• Excellent communication and customer service skills.
• Logical problem solving mindset and ability to work under pressure.
• Ability to manage time effectively and prioritise support tickets.

Desirable:

• Exposure to MacOS
• Android & IOS experience
• Basic knowledge of PowerShell scripting or automation.
• Understanding of cloud technologies.

If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance. 

No agencies please.