Customer Support Team Mate

🚀 Customer Service Team Mate 🚀

📍 Glasgow City Centre (Hybrid) | £27500 + Uncapped Commission | Full-time, Shift Work (including weekends)

🌟 About the Role: Are you passionate about making a real difference in people's lives? Do you thrive on solving problems and love engaging with customers directly via phone, live chat, or face-to-face interactions? Brillband is looking for enthusiastic individuals to join our dynamic, customer-focused team!

✅ What You'll Do:

• Provide exceptional customer support by resolving queries and connection issues efficiently.
• Engage proactively with potential customers who have shown interest via our website.
• Act as a brand ambassador, building awareness of our growing business across Glasgow.
• Utilise advanced tools to swiftly address customer issues—with expert support when needed.
• Manage inbound sales calls, identifying opportunities for upselling and customer retention.

🎯 What You'll Get:

• Competitive base salary of £27500.
• Uncapped commission based on successful sales and customer retention.
• 33 days holiday per year to relax and recharge.
• Work-life balance with flexible shifts (weekend work required twice a month).

✨ Why You'll Love It Here:

• Join a rapidly growing, dynamic scale-up.
• Work alongside a passionate team backed by fantastic investors.
• Opportunity to make a significant impact as we expand across the UK.

💡 Who We're Looking For:

• Outgoing, confident individuals eager to interact with customers.
• Relationship-builders who enjoy problem-solving.
• Intercom experience beneficial (full training provided).
• Someone adaptable, enthusiastic, and eager to thrive in a fast-paced environment.

🚨 This is not just another customer support role – it’s your chance to join something truly exciting and impactful!

👉 Apply now and be part of our incredible journey!