Apprentice Administrative Assistant

A great opportunity to join a brand new team and develop a career in healthcare across a number of administrative roles, including Medical education, Library, Systems support, Operational facilitation, and many more. The Administrator will be an important member of our Learning and Workforce Development team at Bristol NHS Foundation Trust.

• Demonstrates a polite and helpful manner when dealing with colleagues and visitors.
• Communicates clearly and courteously by telephone, email, and in person.
• Responds to straightforward queries and refers more complex issues to senior staff.
• Supports a positive and respectful environment where learners feel supported and confident to approach staff in an open and welcoming manner.
• Support a range of colleagues across the learning and development department, including interactions with a cross-section of managers within a matrix structure.
• Directs staff or visitors to appropriate contacts when required.

Professional knowledge and expertise

• Provides basic administrative support under supervision.
• Familiarity with office procedures (training provided if needed).
• Able to use simple digital systems for data entry and filing.
• Understands the need for confidentiality and follows guidance.
• Able to work across a variety of tasks and different points of development and with varying deadlines.

Problem solving and decision making

• Uses available instructions and guidance to respond to routine queries.
• Refers non-standard issues to senior colleagues promptly.
• Organises simple tasks and checks own work for accuracy.
• Signposts a range of enquiries, seeking ways to improve and increase knowledge.

Planning and coordination

• Plans and prioritises own daily tasks with guidance.
• Able to respond appropriately to peaks of work activities, by prioritising and organising own workload.
• Assists with booking rooms or arranging meetings.
• Monitors shared inboxes and forwards messages as directed.
• Prepares basic documents such as letters or forms.
• Supports general administrative duties as directed by the line manager.

Practical and technical skills

• Ability to physically and safely operate tools and equipment required for the learning environment, when appropriate. (e.g. Moving equipment (laptops, projectors, mannequines,
  boxes of handouts, etc.) to training rooms.
• Setting up the training rooms - Moving furniture in training rooms as required, setting up projectors.
• Demonstrates safe use of office equipment in line with health and safety policy and procedures.
•  Indirectly contributes to patient/client care by ensuring timely delivery of training and development for colleagues involved in direct patient care.
• Provides reassurance or basic information to patients, relatives, or carers during incidental contact across the Bristol NHS Group.

Service development and improvement

• Follows all relevant policies and procedures.
• Provides feedback on processes when asked.
• Supports the implementation of new processes and procedures within the department.
• Ensure compliance with organisational standards in daily tasks.

Finance and resource management

• Uses office equipment responsibly and reports faults.
• Assists with ordering supplies when requested.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

• English GCSE, grade C/4 (Essential)
• Maths GCSE, grade C/4 (Essential)