2nd Line IT Support Engineer

Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich.

This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies.

Key Responsibilities

• Provide 2nd line support for hardware, software, and network issues
• Troubleshoot and resolve escalated IT support tickets
• Support Microsoft 365 environments including Exchange, Teams, and SharePoint
• Assist with the administration of Windows Server and Active Directory
• Manage user accounts, permissions, and security policies
• Support desktop, laptop, mobile device, and printer deployments
• Work closely with 1st and 3rd line teams to resolve complex issues
• Assist with IT projects, upgrades, and system improvements
• Maintain accurate documentation and support records

Skills & Experience Required

• Previous experience in a 2nd Line IT Support role
• Strong knowledge of Microsoft 365
• Experience supporting Windows 10/11 environments
• Active Directory and Group Policy experience
• Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills

What's on Offer?

• Salary between £32,000 - £38,000
• Opportunity to work with a wide range of technologies
• Career progression and development opportunities
• Supportive and collaborative team environment
• Growing organisation with exciting projects planned