IT Support Engineer

Bristow Holland have an exciting opportunity for an IT Support Engineer to join a dynamic global business located in Farringdon, London which are expanding due to significant growth, making it an ideal time to join their team.

As an integral member of the IT Operations Department you will work to provide outstanding IT support to all staff across multiple sites and locations in the UK and overseas.

Responsibilities:

• Provide first and second line IT support to all staff.
• Ensure that all IT Support queries are logged in the IT Service Management tool, and they are prioritised and resolved according to the agreed SLA.
• Work to ITIL and industry standards in meeting the internal Service Level Agreement and supporting the continual improvement of the IT Operations function.
• Work closely with the Infrastructure, Development and Application Support Teams as well as third party service providers as required.
• Ensure that the asset management system is up-to-date, accurate and relevant always.
• Process new starters, staff changes and leavers in accordance with documented user lifecycle procedures.
• Perform designated daily, weekly, and monthly operational checks in order to maintain maximum system availability to all users.
• Ensure that IT Stock is tracked and replenished as required.
• Administer Active Directory and ensure that its structure and integrity is maintained.
• Assist with home installs, provide support at remote/client sites, and develop self-help guides and documentation for the IT portal.

Key Skills:

• Office 365
• Windows 10
• Active Directory
• Microsoft Exchange
• Microsoft Teams
• Remote Desktop Services
• Windows Server 2012 – 2016
• Aware of ITIL processes
• Desktop / Laptop builds using imaging tools / SCCM