1st / 2nd Line Support Engineer

Bristow Holland is recruiting an IT Support Engineer to join a well-established and growing organisation based in Ipswich. This is an excellent opportunity for a 1st/2nd Line Support Engineer looking to build on their technical skills, gain exposure to a broad technology stack, and work in a fast-paced, customer-focused environment.

You’ll play a key role in delivering high-quality IT support to end users, working across both on-site and remote issues while collaborating with a supportive and experienced IT team.

Responsibilities:
  • Provide 1st and 2nd line IT support to end users, troubleshooting hardware, software, and network issues remotely and in person
  • Diagnose and resolve incidents relating to Windows 10/11 and associated desktop applications
  • Manage user accounts, permissions, and security settings in Active Directory and Entra ID (Azure AD)
  • Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
  • Perform basic administration and troubleshooting of Windows Server environments (2016/2019/2022), including GPOs, file shares, and user access
  • Assist with the maintenance and troubleshooting of network infrastructure (LAN, WAN, Wi-Fi, switches, firewalls)
  • Support cloud-based services, including Azure AD, Intune, and Virtual Machines
  • Log, manage, and resolve support tickets efficiently, ensuring SLAs are met
  • Escalate complex issues to senior engineers or 3rd line support when required
  • Deliver excellent customer service, communicating technical information clearly to non-technical users
  • Support IT asset management, including the setup, deployment, and maintenance of laptops, desktops, and peripherals
Key Skills:
  • Experience in a similar 1st/2nd line IT support role
  • Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
  • Experience supporting Windows Server environments (2016/2019/2022)
  • Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs, firewalls, switches)
  • Familiarity with Azure Active Directory, Intune, and cloud-based administration
  • Strong customer service skills with the ability to explain technical issues clearly
  • Experience managing support calls, tickets, and competing priorities
  • Ability to work independently and collaboratively within a busy support environment
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Job Details

Company
Bristow Holland
Location
Ipswich, Suffolk, England, United Kingdom
Employment Type
Full-Time
Salary
£28,000 - £35,000 per annum
Posted