(Senior) Product Owner

Job Description

Job Description

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hackajob is collaborating with British Airways to connect them with exceptional professionals for this role.

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Do you have the skills to fill this role Read the complete details below, and make your application today.

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A career without limits

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As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

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It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

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This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

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So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

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We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

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The role: (Senior) Product Owner ( & app)

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Note: We are currently hiring for multiple Product Owner and Senior Product Owner roles, offering opportunities to work across a range of key product domains, including Involuntary Servicing, Ready to Fly & Online Check-in, Payments, Customer Hub & Help.

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This role sits within the Commercial directorate and focuses on and the British Airways mobile app - core customer‐facing platforms that directly influence customer experience and commercial performance.

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You'll work closely with development (including offshore teams), design, research and business stakeholders to define product vision, prioritise delivery and ensure the team is focused on delivering high‐value, user‐centred outcomes.

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What you'll do:

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• Own product execution for customer‐facing website and app features

\nDefine and maintain a clear product vision aligned with business and customer needsPrioritise and refine the backlog to guide development and design teamsWork closely with offshore development teams to plan sprints and maintain delivery cadenceCollaborate with design and research teams to incorporate user‐centred design into deliveryUse digital analytics tools to assess performance and inform prioritisationManage dependencies including those related to airline offer and order management systemsGather and act on customer feedback throughout the product lifecycleMonitor product performance and return on investmentCommunicate progress, risks and decisions clearly to stakeholdersIdentify and mitigate delivery risks and dependenciesApprove artefacts moving into production and ensure quality standardsParticipate in agile ceremonies to support effective team working\n

What you'll bring to British Airways:

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• Experience delivering customer‐facing digital products across web and mobile

\nStrong analytical and data‐led approach to product decision‐makingConfidence working with development teams, including offshore teamsStrong collaboration skills with design and research functionsClear communication and stakeholder engagement capabilityDelivery‐focused mindset with strong ownership and attention to quality\n

Your experience:

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• Experience working on features for customer-facing websites and apps

\nExperience of using digital analytics tools including Adobe Analytics and Quantum Metrics or similarExperience working with airline offer and order management systemsExperience building relationships and working with development teams who are based offshoreExperience working with design and research teams to understand customer needs and incorporate user-centred design into the product development lifecycle\n

What we offer:

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We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

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From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.

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At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

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We never stand still, and we don't expect our people to either.

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Inclusion & Diversity

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At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. xohmjla

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Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain