IT Support Engineer
Job Description
Benefits:Part-time with the potential to progress to full-time hoursA great place to work in a quality, established businessMileage allowancePossibility of some hybrid working, depending on business requirementsCompany Overview:We are recruiting for an IT Support Engineer on behalf of our long-established client who offers bespoke IT solutions to businesses across the UK. Their reliable team have extensive knowledge of hardware, software and maintaining IT infrastructure, from legacy systems to the latest technologies.If you are an IT Support Engineer with a range of IT support experience and a thorough, professional approach to providing IT support onsite and via phone and email, we are waiting to hear from you!To be considered for this position candidates should meet the required criteria and need to be based within reasonable commutable distance of Cullen, NE Scotland as some working from the office will be a requirement.Key Duties & Responsibilities for our IT Support Engineer:Provide technical support; answering support queries either onsite or via phone or emailTo maintain a high degree of customer service for all support queries and adhere to all service management principlesTo assist with customer implementations either remotely or on-siteTo take ownership of user problems and be proactive when dealing with user issuesRespond to enquiries from clients and help them resolve any hardware or software problemsSupport users in the use of computer equipment by providing the necessary training and adviceTo escalate more complex service issues to the relevant member of the teamEssential Skills and Experience Required for our IT Support Engineer:Basic understanding of PC hardware set-up and configurationKnowledge of networking, backup software and accounts software would be advantageousExcellent telephone manner and face-to-face communication skillsExperience in diagnosing hardware and software faultsExcellent inter-personal skills: diplomatic with the ability to inspire user confidenceA thorough, professional approachThe Following Would Also be Advantageous:Experience of working for a small/medium sized businessBroad range of IT support experienceConfidence to explore the customers situation with them to develop a fuller understanding of the underlying needAbility to provide what is agreed with the customerProactive taking action to exceed customer expectationsAn advocate for customer satisfaction as a key value for themselves and the IT TeamAble to deal effectively with dissatisfied customersDeliver effective and efficient use of time and resourcesSchedule: Ideally 3 days per week with some flexibility towards working hours as these may change subject to requirements, pro-rata salary for part-time hoursLocation: Cullen, NE Scotland/AB56Apply today: Early interview and immediate start date available for the successful candidateBroadwoodResourcesoperatesasarecruitmentcompanyspecialisinginfull-time,part-timeandtemporaryvacancies, sourcingcandidatesacrossmultiplejobboardsand sectors onbehalfofemployersintheUK.TPBN1_UKTJ