IT Support Engineer

Benefits:

• Part-time hours
• A great place to work in a quality, established business
• Fuel allowance

Company Overview:

Our client has been offering bespoke IT solutions to businesses across the UK for over 35 years. Their reliable team has extensive knowledge of hardware, software, and maintaining IT infrastructure from legacy systems to the latest technologies and provides support to businesses remotely across the UK.

Hybrid working is a possibility for the role, but some level of office working will be required. The successful candidate must have a flexible mindset regarding working hours as these may change subject to requirement. This role could be ideal for somebody looking to work while they study their IT degree or someone who is self-employed and looking for an IT role to work in tandem.

Key Duties & Responsibilities for our IT Support Engineer:

• Provide technical support; answering support queries either onsite or via phone or email
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Assist with customer implementations either remotely or on-site
• Take ownership of user problems and be proactive when dealing with user issues
• Respond to enquiries from clients and help them resolve any hardware or software problems
• Support users in the use of computer equipment by providing necessary training and advice
• Escalate more complex service issues to the relevant member of the team

Essential Skills and Experience Required for our IT Support Engineer Position:

• Basic understanding of PC hardware set-up and configuration
• Knowledge of networking, backup software and accounts software would be a plus
• Excellent telephone manner and face to face communication skills
• Experience in diagnosing hardware/software faults
• Excellent inter-personal skills: diplomatic and able to inspire user confidence
• Thorough, professional approach

Desirable skills & Experience for our IT Support Engineer Position:

• Experience working for a small-medium sized business
• Broad range of IT support experience
• Explore the customer’s situation with them to develop a fuller understanding of the underlying need
• Deliver as agreed with the customer
• Take action to exceed customer expectations
• Advocate customer satisfaction as a key value as part of the IT Team
• Deal effectively with dissatisfied customers
• Ensure the effective and efficient use of time and resources
• HND or equivalent in IT related degree

Schedule: 3 days per week with some flexibility in days of work

Location: Cullen, Buckie - candidates should be located within easily commutable distance

Apply today: Early interview and immediate start date available for the successful candidate