IT Support Technician

This is a great new opportunity for an experienced IT Support Technician to join a small team working from their office in Cullen and is ideal for someone who‘s located in or around the Moray area.

Company Overview:

Our client is an established, forward-thinking provider of IT solutions to a wide customer base. Their reputation has been built on the philosophy of providing a personalised service which is responsive, cost-effective and professional and their mission is to apply quality technology backed up with a high level of service and support.

Key duties and responsibilities for the IT Support Technician position?

• Providing telephone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within the clients ticketing system
• Diagnosing and troubleshooting complex hardware, software, cloud, and network issues to resolution
• Performing in-depth analysis of system logs, event logs, and other data to identify root causes of issues and preventing future occurrences
• Installation and configuration of computer Server, Hardware and Network systems, Software applications & Email systems
• Collaborating with vendors and third-party providers to resolve technical issues and escalating as necessary

Essential Skills and Experience Required for the IT Support Technician:

• Ability to deploy and provide support to those using Microsoft Office applications including 365, Windows Server & desktop operating systems
• Networking Technologies – Understanding of TCP/IP, Routing, DHCP, DNS, VPN and network security (proxy servers, firewalls); Implementing a network, cabling, configuring routers, switches etc
• Experience in email systems: POP, IMAP, Exchange, 365
• Experience of configuring and supporting networked and local printers
• Experience in configuring anti-virus solutions; Cyber security awareness and understanding of the latest threats
• Excellent diagnostic and problem-solving skills
• Strong communication skills both written and verbal, with ability to provide step-by-step technical help to all levels of users
• Good organisational and time-management skills
• Ability to work independently and as part of a team
• UK Driving licence & own vehicle (visits to client sites are an essential part of the role)
• To be based within easily commutable distance of Cullen AB56 is a requirement for this position

The following would be advantageous though not essential:

• Understanding of VOIP telephony systems
• Experience with Microsoft Azure cloud computing platform
• Experience with Domains, DNS and SSL management
• Virtualisation experience in VMWare, HyperV
• Experience of supporting accounting packages such as Pegasus Opera, Sage, QuickBooks, Xero
• Experience of configuring & supporting Microsoft SQL Server

Benefits:

• A great place to work in a quality, established business
• Some flexibility in working days
• Fuel allowance

Schedule: A permanent position offering 28 - 35 hours per week with an immediate start date for the successful candidate

Apply today: Early interview dates available