Job Vacancy

ICT Apprentice Technician

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You will provide technical problem resolution in response to customer calls/change requests received via the Service Desk. Problems could be either hardware or software related, provide first line fault resolution for all ICT users and install new and relocated ICT equipment at sites as directed.

Role

  • Undertake routine support, maintenance and troubleshooting of all hardware and software connected to the corporate network inline with agreed procedures.
  • Undertake performance monitoring of all hardware and software connected to the corporate network inline with agreed procedures.
  • Working with the ICT Technician to ensure the ICT inventory is kept current and is updated inline with agreed standards.
  • Provide support to users of the dial-in / remote access services.
  • Undertake fault-finding and fault resolution within agreed timescales. Ensuring customers are kept informed of the status of their fault calls so they are aware of progress towards resolution.
  • Assist in the design, planning, installation, maintenance and smooth operation of PCs and peripherals.
  • Provide support and maintenance of desktop applications, in particular the Microsoft Office suite and Microsoft Exchange.

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
Days and shifts to be confirmed.
Expected Duration
1 Year 5 Months
Positions Available
1
Closing Date
Wednesday, 25th June 2025
Start Date
Wednesday, 2nd July 2025

Desired Skills

  • Communication skills
  • IT skills
  • Customer care skills

Qualifications

  • 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
  • Maths & English GCSE, grade 3+ (D or above) (Essential)

About the Employer

Bromsgrove District Council
Bromsgrove District and Redditch Borough Councils are neighbouring authorities with big ambitions, but each has their own distinct aims, political priorities, customer needs, demographics and commitment to equality and diversity.
Company
Bromsgrove District Council
Location
Redditch Borough Council, Town Hall, Walter Stranz Square, Redditch, Worcestershire, West Midlands, England
Employment Type
Advanced Apprenticeship
Salary
£17,760 a year
Posted
Apply Now
Apply Now
Company
Bromsgrove District Council
Location
Redditch Borough Council, Town Hall, Walter Stranz Square, Redditch, Worcestershire, West Midlands, England
Employment Type
Advanced Apprenticeship
Salary
£17,760 a year
Posted