Helpdesk Support Consultant - Part Time

Helpdesk Support Consultant - Hybrid - £22,000 PART TIME - 9am - 3pm (negotiable) Monday to Friday will consider doing 30 hours over 4 days (Tuesday and Wednesday in office)

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

We're looking for a proactive and collaborative Helpdesk Support Consultant to join a multi-skilled team supporting users of an HR and payroll software system. This role is ideal for someone with strong technical knowledge and a passion for problem-solving.

Key Responsibilities:
Respond to customer support queries via phone and helpdesk system
Log and track issues accurately using internal tools
Advise users on fault resolution and system functionality
Maintain multiple software versions to meet client needs
Collaborate with team members to ensure consistent service delivery
Assist in compiling helpdesk reports and identifying system improvements
Support internal staff and contribute to onboarding of new team members
Participate in tender response processes when required

Skills & Experience:
Minimum 2 years' experience with HR/payroll systems or technical support
Solid understanding of IT systems and Microsoft applications
Strong time management and teamwork skills
Basic PC proficiency (keyboard/mouse)
Relevant industry experience preferred but not essential

Benefits & Perks:
Ongoing training and professional development
Supportive and inclusive team culture
Opportunities to contribute to system improvements and innovation
Access to wellbeing and employee assistance programs

Join a team where your technical expertise and customer focus will make a real impact.

Call Emma 07483919913 or email
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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