Application Support Engineer
We are working with a global technology business based in Cambridge that is expanding into the UK market and looking to hire Application Support Engineers to join their growing global support team.
This is an excellent opportunity to work in an international environment, providing application support to a global client while developing your technical and problem-solving skills.
The Role
As an Application Support Engineer, you will be responsible for providing day-to-day support for business-critical applications. You will work closely with customers to investigate, troubleshoot, and resolve application and integration issues while meeting agreed SLAs.
Key responsibilities include:
Providing application support via ticketing systems, email, and phone
Troubleshooting and resolving application and integration issues
Managing incidents and service requests within defined SLAs
Investigating complex technical issues with a structured, analytical approach
Documenting issues, resolutions, and support processes
Participating in a rotating on-call schedule (evenings, weekends, and holidays)
Required Qualifications
Experience supporting Windows workstation and server environments
Experience with web technologies and environments, including browsers and IIS
Working knowledge of SQL Server and database-driven applications
Strong general computer literacy and application usage skills
Ability and willingness to travel domestically and internationally as well as participate in on call rota
About You
You have a strong problem-solving mindset and enjoy investigating technical issues
You are comfortable working in a customer-facing support role
You can communicate technical information clearly to both technical and non-technical users
You thrive in an SLA-driven, fast-paced support environment
What's on Offer
Salary in the region of £48,000
Additional compensation for on-call duties
Hybrid working model
Opportunity to work as part of a global support team
Potential for international travel
If this role aligns with your experience and career goals, we'd love to hear from you. Apply now or get in touch to receive further information and arrange an initial conversation.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.