Assurance Support Officer

Assurance Support Officer - 6 Month Contract
Employer: Brook Street, recruiting on behalf of our government client
Location: Must be able to attend the office 3 days a week in one of the following locations: Peterborough / Bristol / Carlisle
Hours: 37 hours per week, flexible start and finish times

About the Role

We are seeking an organised and detail-focused Assurance Support Officer to join our client's Digital and Technology Standards and Assurance (DTSA) team. The DTSA team ensures all digital and technology projects meet Government Digital Standards, helping deliver high-quality services people want to use.

You will be responsible for the accurate and efficient processing of requests, maintaining precise records, and supporting the coordination of digital service assessments and business case approvals. This includes handling service assessment requests, business case reviews, and general enquiries, as well as assisting in report production and supporting key meetings.

Key Responsibilities

• Manage communications between requesters and the DTSA for service assessment requests and business case reviews.
• Set up, compile, and distribute work requests, ensuring a clear audit trail via SharePoint.
• Accurately update and maintain the Service Assessment Planner and Business Case Tracker.
• Coordinate outputs from governance meetings.
• Provide coaching and guidance on processes, procedures, and tools (templates, contacts, next steps).
• Attend and actively participate in weekly checkpoint meetings with colleagues and stakeholders.
• Assist with ad-hoc report production.
• Support cross-team collaboration to deliver excellent customer service.

About You - Skills & Requirements

• Exceptional attention to detail and the ability to work independently.
• Strong organisational and planning skills with the ability to prioritise tasks effectively.
• Analytical skills for managing large datasets within tight deadlines using tools such as SharePoint, Excel, Outlook, and Word.
• Excellent communication skills (questioning, listening, and relationship-building).
• Experience working in a Project, Programme, or Portfolio Office environment, particularly within digital services.
• Adaptability to changing priorities and processes.

If you are an organised, proactive professional with a passion for supporting high-quality digital service delivery, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.