Band 3 Service Desk User

Join Our NHS Team as an ICT Service Desk Assistant - Band 3

Supporting healthcare through technology

We're looking for a proactive, customer-focused ICT Service Desk Assistant to join our growing digital team. In this role, you'll be at the heart of keeping our systems running smoothly so our front-line healthcare professionals can deliver the best possible patient care.

? Location: Ulster Hospital, Dundonald
? Salary: Band 3 - £12.31 per hour
? Hours: Monday to Friday 9 until 5pm

What You'll Do:

• Support the ICT Service Desk Manager in delivering the Trust's ICT Strategy and annual work programmes
• Log, assign, and track all incoming ICT Incidents, Service Requests, and Information Requests
• Take ownership of calls from start to resolution, ensuring timely updates and excellent communication with users
• Provide 1st line remote technical support for our hardware, software, and network infrastructure - following best practice standards
• Give clear, friendly feedback to users about the status of their requests
• Assist with the administration of the ICT Service Desk, including processing request forms

What We're Looking For:

• A passion for great customer service and strong organisational skills
• Confidence in using IT systems and learning new technologies
• Clear communication skills with the ability to explain technical issues in an easy-to-understand way
• A team player who enjoys solving problems and helping others

Why Join Us?

• Be part of an NHS team making a real difference every day
• Support from friendly colleagues and opportunities for professional development
• A role where technology meets compassion - helping to ensure our clinical teams can focus on what they do best: caring for patients

For further information please call Siobhan at Brook Street

Brook Street NMR is acting as an Employment Business in relation to this vacancy.