ICT & MIS Officer

Are you a proactive IT professional with a passion for maintaining robust information systems? We're looking for an enthusiastic and collaborative IT & MIS Officer to support and enhance core technology across a growing Wales-based organisation.

About the Role

In this varied and hands-on role, you'll maintain and improve internal IT infrastructure and Management Information Systems. Reporting to the Business Transformation Director, you'll ensure reliable system performance, support staff with queries, and contribute to the development and documentation of both current and future platforms.

Location & Benefits

• Based in Cardiff (hybrid model: minimum 3 days/week in the office)
• Free on-site parking
• 30 days annual leave plus bank holidays
• Private healthcare
• Flexible working hours
• Occasional travel across Wales may be required

Salary: £30,000

Key Responsibilities

• Maintain and support Microsoft Exchange Server, Windows Server, domain controllers, Active Directory, DNS, DHCP, and Group Policy
• Oversee and maintain SQL Server-based internal systems, including stored procedures, views, and user access
• Administer user accounts, security permissions, backups, and regular updates across infrastructure
• Generate and run business reports to meet operational and regulatory requirements (using SSRS or similar)
• Troubleshoot and resolve IT queries from staff; escalate complex issues to external providers as needed
• Assist with testing and implementation of new platforms and updates, including cloud technologies
• Contribute to clear documentation of IT processes and support materials for users

Person Specification

• Level 4 qualification in IT (or equivalent experience). Degree-level qualification highly regarded.
• Demonstrable experience with:
• Microsoft Exchange, Windows Server/AD, DNS, DHCP, Group Policy
• SQL Server administration, including reports, stored procedures, and database maintenance
• Reporting tools such as SSRS or Crystal Reports
• Hybrid cloud/on-premise environments
• Troubleshooting legacy systems (e.g., ASP.NET, VB.NET)
• Excellent communication skills in English, both written and oral
• Strong attention to detail, time management, and organisational skills
• Analytical, proactive, and solutions-focused mindset
• Willingness to travel and stay overnight as required in Wales
• A full driving licence

Desirable

• Ability to communicate through the medium of Welsh
• Experience with Visual Studio, basic code troubleshooting, and web-based information systems

Why Join Us?

• Hybrid and flexible working for optimal work-life balance
• Free parking at our Cardiff office
• Generous holiday (30 days + Bank Holidays) entitlement and healthcare
• Positive and supportive environment that values innovation and improvement
• Opportunities for learning and development within a friendly and ambitious team
• Play a pivotal role in delivering reliable technology to staff across Wales

If you're eager to make a difference in a fast-moving environment and have an aptitude for solving technical challenges, we'd love to hear from you. Please apply ASAP

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.