Support Administrator
Support Administrator
Location: Newport, South Wales (NP10 8QQ)
If you're looking for a role where accuracy really matters-and where you can build meaningful experience within the Public Sector-this could be the perfect next step. Hiring for a reputed client, Brook Street in partnership with IPO, is offering a full-time position with a hybrid working model, great training support, and a clear pathway to develop your administrative capability.
What you'll be doing:
Processing examination support forms in line with agreed quality criteria, ensuring compliance with legal requirements
Communicating findings to customers in writing with clear, professional detail
Recording data accurately onto databases, including uploading documents and typing information to maintain a robust historical record
Identifying gaps or errors and escalating/reporting them appropriately
Producing documentation accurately in line with guidance and standards
Answering telephone enquiries promptly (within 5 rings)
Responding to general enquiries by letter/email within 5 days, and detailed correspondence within 3 weeks
Supporting other teams with administrative tasks when required
Taking part in a workplace transformation programme and embracing new ways of working
What you'll bring:
Strong IT literacy and confidence working with databases and documents
Exceptional accuracy and attention to detail-your work will need to stand up to scrutiny
Excellent written and verbal communication skills
Clear prioritisation skills to manage multiple deadlines reliably
A dependable, timely approach to meeting service standards
Confidence working to processes and quality criteria
Additional information:
Pay rate: 14.42ph
Hours: Monday-Friday, 09:00-17:00, 37 hours per week
Hybrid working: approx. 20% in the office (around 1 day per week / 4-5 days per month) You will be required to participate in rotas and occasionally may need to attend the office at short notice if business need requires.
Start: 05/10/26 until 26/03/2027 (likely to extend)
Training: office-based (the first 2 weeks will be office based). Some later weeks may require additional office attendance with advance notice
DBS: Basic DBS required (Brook Street will apply on successful application). Full training provided
Please note: no holidays during the first few weeks
If you've spent 6 months or longer outside the UK in the last 3 years, an additional overseas police check may be required (candidate responsibility)
Ready to bring your precision and professionalism to a role that truly matters? Apply now to be considered for this Secure Examination Support Administrator opportunity in Newport.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.