Technical Business Support Consultant

Technical Business Support Consultant

Location: Glasgow

Sector: Travel Technology

We’re working with a well-established Travel Management & Travel Technology organisation that’s looking to hire a Technical Business Support Consultant to join its growing technology team.

This is a fantastic opportunity for someone who enjoys travel systems, problem-solving, and customer support , and wants to deepen their technical expertise across online booking platforms, GDS, invoicing systems, and workflow automation .

The role sits at the heart of the business, supporting both internal teams and external customers across multiple countries and currencies — making it an excellent role for learning, progression, and long-term development.

Key Responsibilities

As Technical Business Support Consultant, you will:

• Provide first-line technical support for online booking tools and agent systems
• Respond to customer and internal technical queries via email and support ticketing systems
• Diagnose and troubleshoot issues across multiple travel booking platforms
• Escalate complex technical issues to Product Managers and relevant internal teams
• Support customer onboarding and implementation projects alongside the Implementation Lead
• Assist Sales and Account Management teams with customer system changes and enhancements
• Manage user access across third-party travel systems
• Support project work, system improvements, and workflow enhancements
• Monitor data flows to ensure accurate invoicing and mid-office processing
• Document processes and help drive efficiency, automation, and consistency

Skills & Experience Required

We’re keen to speak with candidates who have:

• Experience working with online booking tools (e.g. Cytric, Atriis, Concur)
• GDS knowledge — Amadeus preferred (Galileo and Sabre also welcomed)
• Previous experience in technical support, travel technology, or corporate reservations
• Understanding of PCI compliance , virtual cards, and payment workflows
• Awareness of GDPR and handling protected personal data
• Strong customer service mindset and excellent communication skills
• Ability to work independently while collaborating with wider teams
• An automation-first mindset and interest in improving processes

Interested or open to a confidential conversation?

Please get in touch at nicolaterrell@brosterbuchanan.com