GP Receptionist / Administrator
Job summary
We are looking to appoint a Receptionist/Administrator to join our GP practice team. You will be the first point of contact for patients, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and organisational skills. The successful person will be required to be flexible with hours between 07:45 and 18:30 Monday to Friday. Previous work in a similar role is preferred.
Main duties of the job
- Answering medication queries from patients, staff, pharmacies and care homes.
- Process prescriptions
- Forward medication related queries to an appropriate Health Care Professional in a timely manner
- Check tasks regularly and action appropriately
- Review clinical letters and workflow as appropriate
- Welcome patients warmly and provide exceptional customer service.
- Handle incoming calls efficiently and direct them appropriately.
- Schedule appointments, manage patient registrations, and process medical forms.
- Maintain accurate patient records and ensure data confidentiality.
- Assist with administrative tasks
- Contribute to a positive and supportive team environment.
- Processing prescriptions, letters, referrals, and clinical documents.
- Ensuring confidentiality and professionalism in all aspects of the role.
- SystmOne Tasks
- Handling emails
- Act as a chaperone
- Process incoming and outgoing correspondence, including managing workflow tasks
- Manage all queries (including administrative queries) as necessary in an efficient manner
- Input data into the patient's healthcare records as necessary
- Support the team in the effective use of searches, audits and recalls
- Direct requests for information, i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.
About us
We are a busy GP practice with 5500 patients. There are three GP partners, one Advanced Clinical Practitioner, two practice nurses and a team of reception staff.
Job description
Job responsibilities
We are looking to appoint a Receptionist to join our busy GP practices. You will liaise with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills.
You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment with a range of people and professions.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
IT skills are essential, as you will be expected to work on the clinical system - SystmOne - and manage incoming emails
Other Job Responsibilities
CONFIDENTIALITY
Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
Maintain an awareness of the Freedom of Information Act.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
HEALTH & SAFETY
The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
Comply with Practice health & safety policies by following agreed safe working procedures
Actively report health & safety hazards and infection hazards immediately
Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
Correct personal use of Personal Protective Equipment PPE and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
Reporting incidents using the organisations Incident Reporting System
Using personal security systems within the workplace according to Practice guidelines
Making effective use of training to update knowledge and skills
Demonstrate safeguarding and promoting the welfare of children and adults at risk.
EQUALITY AND DIVERSITY
The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.
No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
OTHER DELEGATED DUTIES
This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.
Person Specification
Qualifications
- GCSE in English and Maths
Experience
- Experience of working in a clinical/NHS setting, preferably in a GP practice
- Experience of using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bryn Cross Surgery
Address
Bryn Cross Surgery
246 Wigan Road
Ashton-in-makerfield
Wigan
Lancashire
WN4 0AR
United Kingdom
Employer's website
https://bryncrosssurgery.co.uk/