ICT Apprentice
Are you looking for a future career whilst achieving an apprenticeship qualification? Do you have a passion to learn and work in IT? If this is you, we want to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues.
Role
As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints, and queries.
Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages.
Your duties will include:
- Diagnosing & resolving software, hardware and networking incidents
- Learning how to use a range of IT support tools
- Recording, updating and documenting requests using the IT Service Desk system
- Installing and configuring new IT equipment
- Providing excellent customer service when speaking to internal and external customers
Training
You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level 3 Specialist qualification, with 20% time out of the workplace for study, training and assessments.
Your training will be a via a blended learning approach, with face to face visits in your wokplace, on-line group workshops on a monthly basis and hands on training within the workplace providing you with all you require to be successful.
You will be given one day a week to complete your training.
The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes:
- Knowing your customers
- Providing a positive customer experience
- Meeting regulations and legislation
- Systems and resources
- Working with your customers/customer insights
- Dealing with customer conflict and challenge
- We cannot guarantee a permanent position following completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices on in the organisation
- This apprenticeship is a great opportunity to gain a range of IT /Customer Service skills and gain experience of working for a large, and busy, IT service
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- BUCKINGHAMSHIRE COUNCIL
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 8th May 2026
- Start Date
- Monday, 1st June 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
Qualifications
- English GCSE, grade Grade C /4 or above (Essential)
- Maths GCSE, grade Grade C/4 or above (Essential)