Field Service Engineer - healthcare industry

Are you technically minded with a background in IT?

Passionate about the healthcare industry and making a difference supporting patients and the NHS?

Do you want a rewarding and exciting career offering superb training and opportunities?

Our client is looking for a field based Service Engineer to join their growing organisation.

This position is responsible for the service, repair, and support of Canon Eyecare, Kowa and other medical instruments across the UK and international countries. The role requires the engineer to deliver a high standard of technical service and customer support, including installations, routine maintenance, and troubleshooting of hardware and software related to all medical devices (medical industry experience not required).

This is a field-based role involving regular travel across the UK and International countries, with a requirement to work unsociable hours and weekends as needed to meet business demands.

The role requires commitment and a can do attitude, strong work ethics, complete flexibility, and a high level of professionalism to ensure customer satisfaction and business efficiency at all times.

Experience working with ophthalmic or medical diagnostic technologies in a commercial or clinical setting isn't essential. Attitude and a strong work ethic is key.

In return, the successful candidate will receive industry leading training and superb career progression in a hugely growing industry.

Essential Duties and Responsibilities:

• Responding to all emails on the same working day
• Maintaining 100% response rate to breakdowns
• Keeping all internal and external ticketing systems up to date at all times
• Carry out daily service visits including installations, repairs, and preventative maintenance of Canon and Kowa, and other medical systems.
• Provide responsive and professional technical support to internal and external customers.
• Diagnose and resolve faults with both hardware and software, including integration with DICOM and PACS systems.
• Maintain accurate service records, reports, and logs.
• Assist with logistics including dispatch and warehousing of technical equipment.
• Support company exhibitions and training events as required.
• Deliver basic user training to clinical and technical users on installed systems.

Skills/Experience

• Experience with IT networking, Microsoft SQL, and software integration (DICOM, HL7).
• Strong problem-solving and troubleshooting skills.
• Willingness to work unsociable hours, weekends, and travel extensively within the UK and international countries.
• Excellent time management and ability to work independently with minimal supervision.
• Strong communication and interpersonal skills.
• High level of integrity, professionalism, and commitment to the role.
• Demonstrate initiative and flexibility in prioritising workload to meet critical deadlines.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.