IT & Applications Technician

Blue Sky is a leading international marine container leasing and trading company. They provide high-quality containers and related equipment on both operating and finance leases to global clients in the container industry.

They are looking to recruit a technically skilled and motivated IT & Applications Technician to support the design, development, deployment and maintenance of enterprise IT systems and business applications.

The ideal candidate will possess a strong technical background and a passion for delivering robust and scalable solutions. This role will work closely with cross-functional teams including business stakeholders, software developers, infrastructure teams and vendors to ensure alignment of IT solutions with operational and organisational goals.

Salary is £50,000 plus up to 30% bonus and benefits.

Key Responsibilities

Technical

• Support the design and architecture of IT systems and business applications
• Serve as the technical expert across multiple platforms and disciplines
• Provide timely and effective support for hardware, and applications used within the organisation, including troubleshooting issues, resolving incidents, and addressing user enquiries

Project & Application Management:

• Oversee the end-to-end lifecycle of enterprise applications including ERP, CRM, HRIS and custom-built tools
• Manage application upgrades, patches, and rollouts with minimal disruption to business operations
• Collaborate with business units to gather and prioritise requirements

Service Desk Management:

• Service desk management, ensuring proper follow-up, escalation, and closure in a timely manner
• Ensure that service level agreements (SLAs) are met for all requests and incidents

System Maintenance:

• Perform routine maintenance tasks on end-user devices, including software updates, patches, and hardware configurations
• Ensure systems are secure and up to date.

User Training and Support:

• Provide end-user training on software applications, tools, and technologies to improve user efficiency and reduce recurring issues
• Create and maintain user manuals and documentation.

Month End Administration:

• Various financial and operational month end procedures & reporting via multiple platforms (ERP, Excel & finance applications)

IT Governance & Support:

• Ensure compliance with IT policies, data governance, and security standards
• Lead incident and problem resolution efforts for business-critical applications
• Develop and maintain system documentation, architecture diagrams, and SOPs

Continuous Improvement:

• Identify opportunities to improve the service desk process and help drive efficiency, including suggesting automation or tools to enhance user support and incident resolution

Skills/Experience

• Strong experience with enterprise platforms such as SAP, Oracle, Salesforce, or Microsoft
• Proficiency with cloud platforms like Azure, AWS, or Google Cloud
• Familiarity with Agile/Scrum methodologies
• Excellent communication, analytical, and stakeholder engagement skills
• A proactive and solutions-focused mindset with a keen eye for improvement

Why Join Blue Sky?

• Work with a global team at the forefront of the container leasing industry
• Contribute to impactful IT projects that drive business performance
• Enjoy a collaborative and supportive company culture
• Competitive salary and benefits

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.