Client Director (United Kingdom)

Bula Partners is a consultancy dedicated to helping digital businesses and agencies grow through strategic, commercial, and operational excellence. We work across strategy, marketing, finance, and investment – supporting founders and leadership teams to scale faster and smarter. Alongside our core consultancy, we also operate Bula Ventures , our investment arm supporting early-stage businesses with capital and capability.

We are looking for a commercially driven and operationally strong Client Director to lead our client delivery function and help us scale with quality and consistency. This is a senior leadership role, responsible for managing and growing our client relationships, developing high-performing delivery processes, and helping to shape the future of the business.

Client Leadership & Relationship Management

• Lead and develop strategic relationships with Bula’s key clients, acting as a trusted advisor.
• Serve as the senior escalation point and quality control for client delivery across all services.
• Identify and action opportunities to upsell and cross-sell services within our existing client base.
• Collaborate with Partners and consultants to align on client growth strategies and execution plans.

Operational Excellence & Delivery

• Build and oversee delivery frameworks and processes to ensure consistency and efficiency across the business.
• Develop systems to track and improve the quality and impact of our client engagements.
• Work closely with the MD to develop best-in-class operational, onboarding, and reporting touchpoints.
• Support the recruitment, onboarding, and performance management of delivery team members and consultants.

Commercial & Business Growth

• Support the MD in driving commercial performance and contributing to business targets.
• Contribute to new business pitches, onboarding, and early-stage client strategy work.
• Monitor client health, contract renewals, and service performance to ensure retention and growth.
• Collaborate with the marketing team to help shape case studies, proof points, and Bula’s market presence.

Support for Bula Ventures

• Assist in managing relationships with portfolio companies and overseeing strategic support initiatives.
• Help assess potential investments through operational and commercial due diligence.
• Provide ad-hoc consultancy to founders and teams within the venture portfolio where appropriate.

• Proven experience in a senior client-facing and operational role, ideally in a consultancy, agency, or digital business.
• Strong commercial acumen with experience in managing and growing key accounts.
• Deep understanding of service delivery and operational processes across marketing, growth, or digital.
• A natural relationship-builder who thrives in fast-paced, founder-led environments.
• Confident working across multiple projects and priorities with senior stakeholders.

• Work with ambitious, fast-growing digital businesses and founders across multiple sectors.
• Join a values-driven consultancy where autonomy, excellence, and impact matter.
• Help shape the future of a scaling consultancy and be part of something truly entrepreneurial.
• Competitive salary and performance-related bonus structure.