Library Application Analyst

Are you an experienced Application Analyst with a passion for systems support, service improvement, and digital transformation? We're looking for a proactive and technically confident individual to join a forward-thinking Application Operations team, supporting key systems that underpin academic libraries and research infrastructure.

About the Role

You'll provide hands-on support, implementation, and improvement of a suite of specialist applications - including systems for library management, access control, and institutional repositories. You'll work closely with service owners, IT colleagues, and academic stakeholders to ensure excellent service delivery, effective incident resolution, and robust change and release processes.

This is a varied and rewarding role, perfect for someone with strong technical foundations and a structured, analytical approach to problem-solving.

Key Responsibilities

• Provide day-to-day application support across a range of digital services.
• Diagnose, resolve, and escalate incidents in line with SLAs.
• Drive continuous improvement through service review, change management, and strategic enhancements.
• Design and execute test plans, support release and deployment activities.
• Collaborate on system upgrades, migrations, and integration projects.
• Contribute to service governance (e.g. data protection, accessibility, compliance).
• Support equality, diversity, and sustainability principles in all aspects of work.

Essential Experience & Skills

• Solid experience supporting enterprise applications - ideally in a library, academic, or public sector setting.
• Knowledge of Library IT systems such as:
• Alma (Library Management System)
• Primo (Resource Discovery)
• EPrints (Institutional Repository)
• Sentry (Access Control)
• Strong technical skills including SQL, Python, XML, and working within Linux environments.
• Familiarity with protocols and standards such as MARC, Dublin Core, or SIP2.
• Excellent communication and customer service skills - able to engage both technical and non-technical audiences.
• Experience with IT service management, change and release processes.
• Understanding of data governance, DPIAs, and structured problem resolution.

Desirable

• Experience with scripting/web technologies (HTML, JavaScript, Perl, VBScript, CSS).
• Background in academic library workflows or research infrastructure.
• Familiarity with accessibility standards and web auditing tools.

What's on Offer

• 40 days paid annual leave (including bank holidays and closure days)
• One paid volunteering day per year
• Sector-leading professional development programmes
• Generous pension scheme and occupational sick pay
• Access to subsidised childcare, on-site gym, cafés, and green spaces
• Hybrid working and flexible arrangements considered