Windows System Administrator

Windows System Admin

Reporting to the Deputy IT Manager for Infrastructure, the Systems Administrator plays a pivotal role in maintaining enterprise IT operations, particularly across Windows environments. The role combines day-to-day user and infrastructure support with responsibility for longer-term systems development and project delivery, the successful candidate will need to demonstrate excellent cross-platform understanding, strong automation skills, and a proactive approach to service delivery, system security, and user support.

Responsibilities

1. Systems Administration

• Lead Windows infrastructure, ensuring performance, patching, and reliability across on-premises and cloud environments.
• Manage provisioning tools like Autopilot, Intune, MDT, or Altiris GSS.
• Automate system tasks using PowerShell, Ansible, or SCCM scripts.
• Lead OS migrations (e.g., Windows 10 → 11).
• Administer VMware virtual environments and enterprise services like Active Directory, Group Policies, PaperCut printing, and remote access tools.
• Create and maintain detailed technical documentation.

2. Security

• Implement hardening baselines (e.g., Microsoft Security Compliance Toolkit).
• Monitor systems using Zabbix, ELK stack, and endpoint detection tools.
• Respond to audit logs and coordinate with stakeholders to ensure compliance with internal IT security policy.

3. User Support

• Support and manage Windows 10/11 platforms across managed and BYOD devices.
• Provide 2nd/3rd line support via ITSM systems.
• Maintain user account automation processes and documentation for varied audiences.
• Deliver training, service level guidance, and user onboarding as needed.

4. General IT Team Duties

• Contribute to team meetings and department-wide support efforts.
• Maintain hardware via support contracts.
• Support cross-department collaboration and undertake duties aligned with experience.
• Actively engage with professional development opportunities.

Essential Criteria

• Degree in Computer Science or equivalent experience.
• Hands-on experience in large-scale Windows Server (2012/16/19) and Windows 10/11 deployments.
• Familiar with configuration management (e.g., MS Intune, GSS) and monitoring (Zabbix).
• Demonstrated ability to lead projects and develop custom scripts and implementation plans.
• Excellent communication and troubleshooting skills – capable of both deep technical conversations and plain-language support for users.
• Strong understanding of TCP/IP networking, PowerShell scripting, and system security.

Desirable

• Relevant certifications (e.g., MCSA, Azure Admin, VMware VCP, ITIL).
• Experience with SQL Server, web hosting, macOS/Linux environments, or university IT systems.
• Knowledge of virtual infrastructure and cloud computing.
• Familiarity with hardware installation/configuration and multi-platform integration.