Infrastructure Engineer

2nd / 3rd Line Infrastructure Engineer - 12 Month (FTC) London (Hybrid - 3/4 Days Onsite)

£50,000 - £60,000 (depending on Experience)

3/4 days per week - London (Southwark)

12-Month Maternity FTC

Here at Burns Sheehan, we're working exclusively with a Real Estate / Asset Management organisation as they look to hire a 2nd / 3rd Line Infrastructure Engineer to join their Technology Services function on an initial 12-month fixed-term basis.

This is a hybrid role where you'll play a key part in supporting and managing day-to-day IT operations across their UK and European offices. You'll work hands-on across a broad range of infrastructure technologies, ensuring systems are secure, stable, and well-maintained, while providing high-quality support to end users and internal teams.

The business is medium-sized (around 150 people across 9 countries), so it's still agile, with the chance to have a real impact. They've got the complexity of a multi-site, multi-national setup but without the red tape of a large corporate.

Core Responsibilities:

• Build, configure, and support laptops (Windows 11), diagnosing hardware and OS issues.
• Monitor and troubleshoot backup systems to ensure business continuity.
• Build and rollout Intune devices, troubleshoot policy or application issues ensuring compliance.
• Apply patches and updates across servers, firewalls, switches, and backup systems.
• Diagnose and resolve network-related issues, including switches and firewalls.
• Manage and troubleshoot Mimecast email security, including policy issues.
• Investigate and resolve access issues related to Conditional Access Policies.
• Take ownership of technical issues, collaborating with internal teams and vendors to resolve company-wide incidents (e.g. meeting room AV, Outlook, or connectivity issues).
• Provide light-touch Azure administration support (VMs, VNETs, SQL databases, Web Apps).

What They're Looking For:

• Experience in a 2nd / 3rd Line Support or Infrastructure Engineer role.
• Microsoft 365, Exchange Online, Microsoft Defender, and Microsoft Purview
• Intune and Conditional Access Policies, Windows Server and Windows 11
• Firewalls, switches, and network troubleshooting
• Mimecast email security
• Meeting room AV (Logitech) and Microsoft Teams
• Some administrative experience in Azure (VMs, VNETs, SQL, Web Apps).
• Good understanding of security, compliance, and data protection.
• Confident communicator, comfortable working with technical and non-technical stakeholders.

This role will suit someone who enjoys variety and takes ownership of technical issues, with a solid grounding in infrastructure, networking, and end-user support. It's a hands-on opportunity in a collaborative, fast-moving environment.

Sound interesting? Feel free to apply and I'll get back to you accordingly!

2nd / 3rd Line Infrastructure Engineer - 12 Month (FTC) London (Hybrid - 3/4 Days Onsite)