Microsoft Dynamics 365 CRM Lead Consultant

Location: Remote (UK) with occasional travel

Job Type: Permanent, Full-Time

An established Microsoft Partner is looking for an experienced Microsoft Dynamics 365 CRM Lead Consultant to join its growing Professional Services team. This is a fantastic opportunity for someone who enjoys leading client engagements, delivering high-quality Dynamics 365 Customer Engagement (CE) and Power Platform solutions, and acting as a trusted advisor throughout the project lifecycle.

You'll work with customers from discovery through to implementation, training and ongoing solution enhancement, helping organisations maximise the value of their Microsoft investment.

• Lead the delivery of Microsoft Dynamics 365 CE and Power Platform projects.
• Gather and analyse business requirements through stakeholder workshops.
• Design and configure Dynamics 365 CRM solutions aligned to business needs.
• Act as the subject matter expert for the Microsoft Power Platform.
• Deliver customer demonstrations, workshops and end-user training.
• Support solution enhancements and continuous improvement initiatives.
• Ensure projects follow structured development and deployment processes (Development, UAT and Production).
• Collaborate closely with Project Managers, Consultants and Technical teams.
• Manage multiple projects while maintaining excellent customer communication.
• Promote best practice and high-quality solution delivery throughout implementations.

• Proven commercial experience delivering Microsoft Dynamics 365 Customer Engagement (CRM) solutions.
• Strong expertise across the Microsoft Power Platform.
• Experience working with AI capabilities within the Power Platform, including Copilot.
• Previous experience delivering customer workshops and training sessions.
• Excellent communication and stakeholder management skills.
• Ability to translate business requirements into practical technical solutions.
• Microsoft PL-900 certification or equivalent knowledge.

• Microsoft PL-600 certification.
• Experience leading consultancy engagements.
• Strong organisational and time management skills.
• Ability to work independently while contributing to a collaborative team.
• Excellent analytical and problem-solving skills.
• High attention to detail and a proactive approach to delivery.

• Fully remote UK-based role.
• Opportunity to work on enterprise Microsoft Dynamics 365 CRM and Power Platform projects.
• Career development and Microsoft certification support.
• Collaborative and supportive consultancy environment.
• Competitive salary and benefits package.
• Pension, private healthcare, life assurance and generous annual leave.