Microsoft Dynamics 365 CRM Lead Consultant

Location: Remote (UK) with occasional UK travel

Job Type: Permanent, Full Time

Salary: Competitive + Excellent Benefits

We are recruiting for an experienced Microsoft Dynamics 365 CRM Lead Consultant to join a growing Microsoft Partner delivering innovative Dynamics 365 Customer Engagement (CE) and Power Platform solutions across a diverse customer base.

This is a fantastic opportunity for a senior consultant who enjoys working closely with customers, leading CRM implementation projects from discovery through to go-live, while helping shape best practice across the wider consultancy team.

You'll be responsible for delivering high-quality CRM solutions, leading workshops, mentoring consultants, supporting pre-sales activities and ensuring customers maximise the value of their Microsoft investment.

• Lead end-to-end Microsoft Dynamics 365 CE implementation projects.
• Facilitate customer discovery workshops and gather business requirements.
• Design scalable CRM solutions using Microsoft Dynamics 365 CE and the Power Platform.
• Configure Dynamics 365 Sales, Customer Service and Marketing solutions.
• Produce solution designs and functional documentation.
• Deliver customer demonstrations, workshops and user training.
• Work closely with technical consultants throughout project delivery.
• Manage project scope, timelines and stakeholder expectations.
• Design CRM security models, workflows, automations and business processes.
• Deliver integrations between Dynamics 365 CE and other business applications.
• Support pre-sales activities including demonstrations, scoping and Statements of Work.
• Mentor junior consultants and contribute to developing best practice across the consultancy.
• Create reusable implementation templates, playbooks and delivery standards.

• Commercial experience implementing Microsoft Dynamics 365 Customer Engagement (CE).
• Strong knowledge of Dynamics 365 Sales, Customer Service and Marketing.
• Experience with Microsoft Power Platform including Power Apps, Power Automate and Dataverse.
• Full lifecycle CRM implementation experience.
• Strong stakeholder management and workshop facilitation skills.
• Excellent communication and consultancy skills.
• Experience producing solution documentation and functional specifications.
• Ability to translate business requirements into practical CRM solutions.
• Experience delivering customer training and demonstrations.
• Microsoft AI and Copilot knowledge.

• Microsoft certifications (PL-900, PL-600 or equivalent).
• Experience integrating Dynamics 365 CE with Business Central.
• Power BI knowledge.
• Azure integration experience.
• Pre-sales consultancy experience.
• Previous experience mentoring consultants.
• Microsoft Partner experience.

• Fully remote working with occasional UK travel.
• 25 days annual leave plus bank holidays.
• Pension scheme (5% employee / 3% employer after 3 months).
• 2 paid volunteering days each year.
• Private Bupa medical insurance following successful probation.
• Group Life Assurance (10x salary up to £300,000).
• Tusker Electric Vehicle Salary Sacrifice Scheme.
• Ongoing Microsoft training and certification support.
• Excellent career progression within a growing Microsoft consultancy.
• Supportive, collaborative team environment.

If you're an experienced Dynamics 365 CE Consultant, Lead Consultant, CRM Consultant, Functional Consultant, Solution Consultant or Power Platform Consultant looking to take the next step in your career, we'd love to hear from you.

Applicants must have the right to live and work in the UK. Unfortunately, visa sponsorship is not available for this position.