Senior Account Manager (D365 Business Central)

We’re looking for a commercially driven Senior Account Manager to take ownership of a portfolio of high-value customers, driving retention, growth, and long-term partnerships.

This is a strategic role where you’ll work closely with senior stakeholders, shape account plans, and identify opportunities to maximise customer value within a fast-paced SaaS/ERP environment.

• Managing and growing a portfolio of key customer accounts
• Building and delivering strategic account and revenue plans
• Leading customer reviews and stakeholder engagement
• Identifying upsell, cross-sell, and expansion opportunities
• Owning renewals and commercial negotiations
• Working cross-functionally to deliver strong customer outcomes
• Proactively managing risk and improving customer satisfaction

• 5+ years’ experience in account management or similar roles
• Background in SaaS, ERP, or subscription-based environments
• Strong experience with Microsoft Dynamics 365 Business Central
• Proven ability to manage complex, multi-stakeholder accounts
• Commercially focused with a track record of growth and retention
• Strong communication and organisational skills
• HubSpot CRM experience is a plus

• Competitive salary
• Generous annual leave plus birthday off
• Pension from day one
• Critical illness and life cover
• EV salary sacrifice scheme
• Wellbeing support and EAP
• Ongoing professional development and Microsoft certifications
• A forward-thinking, technology-driven environment