Digital Radiography Field Service Engineer

Position: Digital Radiography Field Service Engineer (Southern UK)

Salary & Benefits:

• Starting salary of£37,278 per annum
• Company vehicle
• Comprehensive Company pension plan
• 33 days of annual leave
• Extensive equipment training provided

Position Overview:

Due to continual growth, we are excited to offer an opportunity for a Digital Radiography Field Service Engineer to join our expanding Service Division Team. This is a home-based role covering the South of the UK, with additional travel across the UK as required. As a key Member of our Team, you will specialise in maintaining, troubleshooting, and repairing our cutting-edge digital X-ray systems, which require expertise in computer software, hardware, and networking, in addition to general X-ray equipment. Your role will be crucial in ensuring our Customers receive the highest level of service and support.

You will be expected to maintain a high standard of customer service, building strong, lasting relationships with Clients and ensuring their needs are met.

About Us:

Burtons Medical Equipment is a leading provider of medical equipment within the Animal Healthcare and Human Healthcare Dental sectors. With over 40 years of experience, we manufacture, supply, and service a wide variety of products across the UK & Ireland and internationally.

Our team of 180 employees is committed to delivering top-tier aftercare services. This includes a team of Regional Field Service Operation Managers, Technical Support Specialists, Field Service Engineers, and In-House Service & Repair Technicians, all dedicated to ensuring our Customers receive the best possible support.

Your Role as a Digital Radiography Field Service Engineer will include:

• Diagnose, repair, and maintain digital X-ray systems, with a focus on software, hardware, and networking.
• Conduct inspections, fault diagnosis, and configuration of specialised X-ray acquisition software.
• Perform installations, commissioning and annual service visits for new and existing X-ray equipment at Customer sites.
• Troubleshoot Customer issues both onsite and remotely, via phone support or remote desktop access.
• Coordinate with OEMs and third-party suppliers to source spare parts, technical manuals, and support.
• Complete service reports and administrative tasks with accuracy and in a timely manner.
• Manage your workload effectively, scheduling and planning jobs to ensure Customer satisfaction.
• Maintain up-to-date product knowledge and adhere to company guidelines and procedures

The Successful Digital Radiography Field Service Engineer will have:

• Proficiency in computer hardware fault-finding down to component level (e.g., replacing hard drives, DIMMs).
• Experience troubleshooting within a Windows environment.
• Basic understanding of networking principles, including routing, switching, and TCP/IP.
• Strong communication skills across all mediums.
• Excellent time management, organisational abilities, and attention to detail.
• Experience with electronic, electrical, and mechanical repair, including the use of testing equipment (e.g., multimeters, oscilloscopes).
• Ability to perform precise repairs with a high degree of manual dexterity. Ability to manage tasks independently
• Valid full UK driving licence

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