Implementation & Service Delivery Manager

Job Title: MSP Implementation & Service Delivery Manager

Based: Hybrid, (with travel to Busy Bees Support Centre and nursery locations as required)

Contract: Full time, Permanent

Salary: Competitive DOE

About Busy Bees

Busy Bees Nurseries is the UK’s largest and leading early years education provider and the third largest globally, with over 1000 centres and growing. Since 1983, we’ve built a reputation for our award-winning culture and excellence in early years care and education.

As part of an exciting business transformation, we're introducing a new Managed Service Provider (MSP) model across our UK estate.

We're looking for an experienced Implementation & Service Delivery Manager to lead the successful rollout of this strategic programme across more than 220 nurseries, before taking ownership of the ongoing supplier relationship and service delivery.

This is a unique opportunity to play a pivotal role in delivering one of Busy Bees key operational transformation projects, working closely with operational teams, support functions, and our external MSP partner to ensure a seamless implementation and exceptional ongoing service.

About the Role

As the MSP Implementation & Service Delivery Manager, you will lead the planning and delivery of the MSP implementation programme across our nursery network. You'll be responsible for ensuring each nursery is fully prepared for transition, coordinating implementation activities, managing stakeholder engagement, and acting as the primary interface between Busy Bees and our MSP partner.

Following successful rollout, you'll transition into owning the MSP relationship, ensuring contractual obligations are met, supplier performance is effectively managed, and the service continues to deliver value to the business.

About the Benefits

• Sector leading Family Leave.
• Big Benefits. Dedicated 24/7 employee benefits platform Hive (Reward Gateway)
• with retail, cinema, and travel discounts
• 35% Childcare discount.
• 33 days holiday inclusive of bank holidays and an extra day off for your birthday every year
• Further Training and development.

What You'll Be Doing

MSP Implementation & Programme Delivery

• Lead the planning and rollout of the Managed Service Provider (MSP) programme across 220+ Busy Bees centres.
• Manage the implementation plan, ensuring delivery to agreed timelines, milestones and business objectives.
• Coordinate centre readiness, including communications, training, stakeholder engagement and go-live activities.
• Act as the primary liaison between Busy Bees and the MSP supplier throughout implementation.
• Monitor project progress, risks and KPIs, providing regular updates to key stakeholders.
• Support Operations through change, ensuring successful adoption and resolving issues during transition to business-as-usual.

Service Delivery & Supplier Management

• Take ownership of the MSP contract and supplier relationship following rollout.
• Monitor supplier performance against agreed SLAs, KPIs and contractual commitments.
• Lead service reviews, governance meetings and continuous improvement initiatives.
• Manage Busy Bees' responsibilities within the contract, ensuring services continue to meet operational needs and deliver value.

What We're Looking For

We're looking for an experienced MSP, supplier management or service delivery professional with a proven track record of successfully transitioning outsourced services into operational environments.

You'll have:

• Experience implementing and managing Managed Service Providers (MSPs), outsourced services, or strategic suppliers.
• Proven experience managing supplier relationships, contracts, KPIs and service-level agreements.
• Experience leading service transition from implementation through to business-as-usual operations.
• Strong stakeholder management skills, with the ability to work across operational teams and senior leadership.
• Experience managing complex rollouts across multiple locations.
• Excellent communication, problem-solving and relationship management skills.
• Experience in a multi-site operational environment and knowledge of contract governance would be highly desirable.

Why Join Busy Bees?

This is an exciting opportunity to lead a high-profile transformation programme that will have a lasting impact across our UK nursery estate. You'll work alongside passionate colleagues who are

committed to delivering operational excellence while supporting the very best outcomes for children and families.