Field Service Engineer - IT / Slot Machines

Field Service Engineer – IT / Slot Machines 

Location: Field-based North West / North (within travelling distance to our clubs) 

Salary: £30,263 per annum with £2,600 on call allowance

Hours: Full-time, including evenings, weekends & on-call rota 

Are you a tech-savvy problem solver who thrives on variety and hands-on challenges? 

We’re looking for a Field Service Engineer with a passion for gaming tech and a knack for fixing things fast. If you’ve got experience in slot machine maintenance, IT hardware, and love being on the move, this could be your next big win. 

What You’ll Get in Return 

• Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family 
• Thrive App – NHS-approved mental wellbeing support 
• Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses 
• Buzz Brilliance Awards – employee recognition scheme 
• 5 weeks annual leave plus public holidays (pro-rated for part-time roles) 
• Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies) 
• 50% staff discount on bingo tickets, food, and soft drinks 
• Refer a Friend Scheme 
• Life Assurance & Pension Scheme 
• Access to trained Mental Health Advocates 

What You’ll Be Doing 

• Install & configure slot machines and IT hardware in our clubs 
• Diagnose & repair electrical, mechanical, and software issues 
• Respond to service calls and support club teams with technical guidance 
• Perform preventive maintenance to keep machines running smoothly 
• Ensure compliance with gaming regulations and safety standards 
• Document your work – from service logs to inventory tracking 
• Collaborate with IT, engineering, and support teams to resolve complex issues 
• Build relationships with club staff and management through reliable, professional service 

What You’ll Bring 

• Proven experience in a similar role – ideally in the gaming or casino industry 
• Strong knowledge of slot machine operations and IT hardware 
• Skilled in troubleshooting electrical, mechanical, and software issues 
• Excellent communication and a customer-first mindset 
• Analytical thinker with a systematic approach to problem-solving 
• Familiarity with gaming regulations and security protocols (a plus!) 
• Flexibility to work non-standard hours and be part of an on-call rota 
• A valid UK driver’s license (max 3 points) and willingness to travel 

Ready to Power Up Your Career? 

If you're ready to bring your technical skills, customer focus, and energy to a role where no two days are the same, apply now and join a team that keeps the fun running! 

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