IT Service Desk Analyst

Service Desk Analyst

Location: Hybrid

Salary: £26,137.50 per annum

Full-Time

Ready to bring your tech skills to the heart of Buzz Bingo ?

We’re on the lookout for a proactive, people-focused Service Desk Analyst to join our IT team. If you’ve got a passion for problem-solving, a flair for customer service, and a can-do attitude, we want to hear from you!

Why Buzz Bingo? Because We Look After Our People

We don’t just offer a job, we offer a career in a business that’s always moving forward.

Here’s what you’ll enjoy:

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships 
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

What You’ll Be Doing

As the first point of contact for IT support across our clubs, digital teams, and support centre, you’ll play a key role in keeping our business running smoothly. You’ll be resolving issues, supporting users, and helping us deliver a seamless experience for our colleagues and customers.

Your day-to-day will include:

• Providing 1st Line IT support via phone, email, and in person
• Logging and managing incidents using our ITSM tool (ServiceNow)
• Troubleshooting and resolving issues—or escalating when needed
• Collaborating with internal teams to meet IT needs
• Maintaining accurate records and delivering excellent service

Where You Fit In

You’ll be part of a friendly, supportive team of Service Desk Analysts who are always ready to help each other out. We’ll give you the tools and training to grow your skills and make a real impact.

What We’re Looking For

We’re after someone who’s:

• Customer-focused with great communication skills
• Detail-oriented and process-driven
• Eager to learn and grow in a fast-paced environment
• Experienced in IT support (bonus points for ITIL knowledge!)
• Tech skills that’ll help you shine:
• Active Directory, MS Exchange, Windows Server
• Desktop support (laptops, desktops, tills)
• ITSM tools (ServiceNow preferred)
• Incident management and troubleshooting
• Nice to have:
• ITIL v3 or v4 Foundation
• MCP Certification

 Why Buzz Bingo?

We’re more than just bingo. We’re a community. At Buzz, we believe in supporting our people, celebrating wins, and having fun along the way. Join us and be part of something special.

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