Dynamics & Power Platform Functional Consultant (Leatherhead)

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

PURPOSE OF JOB:

We are seeking a skilled Dynamics and Power Platform Functional Consultant to join our team. In this role, you will be responsible for designing, developing, and implementing solutions to meet our organization's business needs.

You must have demonstrable expertise in deploying, configuring, administering, and managing Microsoft Dynamics and Power Platform solutions.

You must have experience with D365 Sales or Customer Service, with both being preferable.

You will collaborate closely with cross-functional teams to understand requirements, work with senior team members to design and deliver high-quality solutions, share knowledge and improve the system.

You will work with our IT Support team to close down tickets and assist stakeholders with issues in a 2nd/3rd line support capacity.

CORE COMPETENCIES & SKILLS :

M365

Strong foundational knowledge of the Office 365 platform, including Exchange, SharePoint and Azure AD.

Ability to expand capabilities in Microsoft 365 technologies, including a focus on keeping up to date with developing solutions and future roadmap of Microsoft.

Willingness to learn new skills and technologies within the Azure ecosystem.

Power Platform

Experience in Microsoft Power Platform, with a focus on Power Automate and Model Driven Apps.

Power Apps/Canvas Apps experience will be prioritised.

A clear understanding of PowerApps formulas and development methods.

Experience with solution management and deploying solutions between environments.

D365

Proficient in creating views, fields, forms, business rules, business process flows, classic workflows, D365 charts and D365 dashboards.

Familiarity with reporting and analytics capabilities within Dynamics to monitor and track case management performance and key metrics.

Knowledge of access control mechanisms within Dynamics entities.

Knowledge of the D365 security model and developing components to work within the security model.

Lead Opportunity Process Management

Experience in developing solutions around lead and opportunity management using D365 Sales.

Experience with lead/opportunity management concepts, processes, and best practices within the context of Dynamics solutions.

Case Management and Workflows

Experience in developing case management solutions using D365 Customer Service.

Experience with case management concepts, processes, and best practices within the context of Dynamics solutions.

Proficiency in configuring, customizing and optimizing case management modules, workflows, queues, service level agreements (SLAs), case escalation and resolution processes, including the ability to design and implement complex routing and assignment rules.

Cross-functional

Strong problem-solving skills, with the ability to troubleshoot and resolve complex issues related to functionality in Dynamics.

Understanding of compliance and regulatory requirements that may impact CRM processes, such as data privacy or industry-specific regulations.

Understanding security concepts including access control and data security.

Ability to stay up to date with the latest advancements within the Microsoft Power Platform.

KEY RESPONSIBILITIES:

Work individually and alongside developers, analysts and stakeholders to design and deliver D365 and Power Apps solutions.

Analyse and understand business requirements and operational processes to ensure solutions meet the defined objectives.

Provide 2/3rd line technical support expertise for the CRM and Power Apps platform.

Analyse and understand business requirements and operational processes to ensure solutions meet the defined objectives.

Willingness to learn new skills and improve

Educational Qualifications

Bachelor's degree in Computer Science, Software Engineering, or a related field. Relevant certifications in Dynamics development are a plus. - DESIRABLE

Years of Experience

2-3 years commercial experience as a Dynamics 365 CE / Power Platform Functional Consultant - ESSENTIAL