Infrastructure & End User Experience Project Manager

Why this role matters

Bytes is delivering increasingly complex and business‐critical technology across a hybrid estate from infrastructure resilience and security programmes to modern workplace and endpoint transformation. As this landscape grows, the organisation doesn’t just need projects delivered it needs clarity, control and confidence that change is being managed properly.

If you enjoy bringing structure to complexity, creating momentum without losing governance and being the person senior stakeholders trust to deliver critical outcomes, this role gives you the opportunity to make a significant impact. You will help ensure technology initiatives land safely, add measurable value and transition smoothly into stable operational service.

Mission

This role exists to provide senior delivery leadership and governance across a portfolio of Infrastructure and End User Experience initiatives. You will own oversight of strategically important programmes spanning infrastructure modernisation, security and compliance, hybrid cloud, Microsoft 365, Intune and enterprise endpoint services.

Operating across Infrastructure, EUX and Service Desk functions, you will bring control, transparency and pace to delivery ensuring initiatives align to ITIL, ISO27001 and organisational priorities, while giving senior leadership clear visibility of progress, risk and value.

What you will deliver in the role

• Lead a portfolio of concurrent Infrastructure and End User Experience initiatives aligned to strategic priorities
• Establish structured governance, delivery cadence, RAID management and financial oversight
• Drive delivery momentum while maintaining strong risk, dependency and issue control
• Ensure technology changes transition cleanly into operational service with minimal disruption
• Coordinate delivery across Infrastructure, EUX, Security and Service Desk teams
• Ensure alignment with ITIL incident, problem and change management processes
• Deliver initiatives in line with ISO27001 controls, security policies and audit requirements
• Provide clear, data‐driven reporting to senior leadership and governance forums
• Translate complex technical programmes into measurable business outcomes
• Proactively identify, manage and escalate risks impacting delivery or service stability

Essentials

• 5+ years’ experience delivering Infrastructure and End User Technology programmes in enterprise environments
• Strong portfolio governance, executive reporting and financial tracking capability
• Experience operating within ITIL‐aligned service management environments
• Exposure to ISO27001 or similar security and compliance frameworks
• Experience managing hybrid estates across on‐prem, cloud and enterprise endpoint platforms
• Confidence working with senior leadership and influencing without direct authority
• Structured, disciplined and outcome‐focused approach to delivery
• Calm under pressure, with strong organisation and attention to detail

Why Bytes

At Bytes, you’ll join a high‐trust, delivery‐focused environment where structure and momentum matter equally. We collaborate closely across teams, move quickly when needed and value professionals who bring clarity, rigour and sound judgement to complex challenges.

You’ll work on initiatives that genuinely matter to the business, with senior stakeholder exposure, clear accountability and the backing of experienced leaders. With autonomy, flexibility and a people‐first culture, you’ll have the space to grow your impact while helping steer some of Bytes’ most strategically important technology programmes.

Ready to apply?

If you’re a senior project manager who thrives on governance‐led delivery, complex transformation and senior stakeholder engagement, we’d love to hear from you. This is an opportunity to lead high‐impact Infrastructure and End User Experience initiatives, shape delivery standards and make a lasting contribution to how Bytes manages and delivers change.

Apply below or send your CV to jamal.hinds@bytes.co.uk