Microsoft Internal Commercial Executive

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

PURPOSE OF JOB:

The Internal Commercial Executive (ICE) role is a sales role is to support the Commercial Executives with proactively managing Microsoft Agreement to help drive profitability within the Microsoft Practice.

KEY RESPONSIBILITIES:

Working with the CEs to manage the Inbox and Internal queries relating to licensing, commercials and cost model creation. This person will supporting the corporate CEs.

Understand customer funding sources for assessments, workshops and deployment and be able to articulate what a customer gets within each assessment or workshop.

INDIVIDUAL RESPONSIBILITIES:

Manage the MS Licensing Inbox

• Be the first point of contact for all incoming queries & respond within our standard 4-hour.
• Work collaboratively with the CEs to support in commercial opportunity.

Azure to CSP Migrations

• Understand the internal process and who to go to for each step.
• Be able to explain the benefits of moving to CSP with Bytes.
• Explanation of RI and HB potential savings to customer (using Quantum)

Incentives

• Understand all incentive programs and how to make money through Microsoft.
• Look to introduce Program utilisation when engaging with customers.

Microsoft Licensing Agreement Management

• Internal Commercial Executive should understand all pricing, offers, promotions and concessions (understand recent concessions offered)
• Understand Commercial Agreements
• Be able to cost model options for Microsoft renewals with upsell opportunities.
• Including Enterprise Agreement True ups.
• MPSA Renewals
• CSP Renewals
• Assist with training of salespeople.
• Assist account managers through the entire renewal process through to completion; includes CPS creation, PCC, and Contract Questionnaire submission.
• Engage with account managers on new opportunities and new logos and commercial responses.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• ESSENTIAL: GCSE grades A*-C or equivalent in English and Mathematics
• DESIRABLE: GCSE grades A*-C or equivalent in ICT or Business Studies

Professional Qualifications

• Current Microsoft Licensing Sales Expert (MLSE)
• Azure Fundamentals
• M365 Fundamentals

Years of Experience

Minimum 1 years working with Microsoft licensing

Other Requirements

• Detailed understanding of all Volume Licensing Programs / Contracts
• SMB Programs: OV, OVS etc.
• MPSA: Program rules, OLS self-provisioning, sign-up process.
• Enterprise Agreement
• Cloud: CSP, Microsoft 365 licence terms
• Azure: Licensing options, understanding of how to price basic workloads.
• Intermediate / Advance Excel skills for creating customer facing cost models
• Knowledge of Volume License Central and other Microsoft Systems
• Experienced in Microsoft Price List and Program utilisation