Service Operations Specialist

As organisations grow, it’s not just about the services delivered it’s about how well everything runs behind the scenes to make it happen. From quote through to delivery and billing, consistency, accuracy and coordination are essential to keeping the business running effectively.

Teams don’t just need systems and processes. They need someone who can bring structure, attention to detail and reliability to day‐to‐day operations, ensuring everything runs smoothly and nothing is overlooked.

If you enjoy working in a fast‐paced environment, staying organised and being the person who keeps everything on track, this role gives you the space, support and responsibility to do exactly that. You’ll play a key part in ensuring our services are delivered efficiently and accurately from start to finish.

Mission

This role exists to ensure the accurate and timely execution of Service Operations activities, supporting the smooth delivery of services from quote through to delivery handover and billing.

You’ll be responsible for managing key operational processes, maintaining data accuracy and coordinating with teams across Sales, PMO, Delivery, Finance and Partners. As part of a fast‐moving environment, you’ll help maintain consistency, reliability and control across the services lifecycle.

What you will deliver in the role

• Process service quotes and orders accurately, ensuring correct use of systems and processes
• Manage the service order lifecycle from initial request through to delivery handover and invoicing
• Raise and maintain quotes and orders, ensuring alignment to agreed operational standards
• Create and manage job numbers, working closely with PMO and Delivery teams
• Support accurate billing processes and assist with monthly reconciliation activities
• Manage incoming requests through shared mailboxes and queues efficiently
• Coordinate with Sales, PMO, Delivery, Finance, Legal and Partners to progress operational activity
• Maintain accurate records, documentation and tracking across systems and spreadsheets
• Support renewals for contracted services and products
• Follow governance processes, ensuring approvals, documentation and controls are consistently applied

Essentials

• Strong attention to detail and a high level of accuracy when handling data
• Ability to manage multiple tasks and priorities in a structured way
• Clear written and verbal communication skills
• Comfortable working to defined processes, governance and deadlines
• Proficiency in Microsoft 365 tools such as Excel and Teams
• A proactive and organised approach to day‐to‐day work
• Willingness to learn and adapt within a fast‐paced services environment
• Ability to build effective working relationships across multiple teams

Why Bytes

At Bytes you’ll join a collaborative, supportive and high‐trust environment where your contribution genuinely matters. We move quickly, work closely across teams and value individuals who bring structure, reliability and a strong attention to detail to their work.

You’ll be part of a team that plays a critical role in keeping the business running smoothly, with the opportunity to develop your skills, gain exposure across multiple functions and grow within a people‐first, solutions‐led environment.

Ready to apply?

If you’re looking for a role where you can take ownership of key operational processes, work closely with multiple teams and help ensure services are delivered smoothly from start to finish, we’d love to hear from you.

This is an opportunity to play a central role in how we deliver services at Bytes, build strong relationships across the business and develop your career in a fast‐moving, supportive environment.

Apply below or send your CV to jamal.hinds@bytes.co.uk