Central Operations Coordinator

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

Your Future Starts Here

PURPOSE OF JOB:

This is an opportunity to join a hardworking dynamic team within the ever-expanding successful Bytes family. This role sits within our wider Central Operations team, who have an excellent team morale and support structure in place.

The focus of this role is to effectively manage the logging/tracking of deal registrations in a timely fashion and proactively manage CRM to ensure operational efficiency by collaborating with vendors, internal specialists and sales teams.

The aim is to provide a high level of operational support to internal account management teams by monitoring the lifecycle of the logged strategic vendors deal registrations, ensuring these are completed in a timely fashion and processes are followed correctly, thus delivering operational excellence and efficiency.

This is a great entry into a varied role with defined career progression should you be looking to start or accelerate your IT career.

KEY RESPONSIBILITIES:

• Ownership and tracking of deal registration for Strategic & Core vendors to ensure margins are maximised
• Liaise with vendor specialists and Sales Teams to effectively manage and track deal registration to ensure GP maximisation
• Vendor management in CRM, including the recording of accurate information and correct alignments of the deal registration owner
• Ensure all data is recorded accurately in CRM against each deal registration that has been logged
• Form strong relationships with vendors, internal specialists and account management teams through proactive collaboration
• Ensure robust processes are implemented and managed and that operational procedures are adhered to
• Analyse data related to deal registrations and CRM activities, looking for trends and potential improvements in success rates
• Identifying areas for process improvement within deal registration and CRM management
• Work proactively with vendors and internal vendor specialists to increase Deal Registrations approval rates

INDIVIDUAL RESPONSIBILITIES:

• Manage and action any deal registrations via your dashboard as a priority
• Work proactively with Sales Teams to ensure opportunities are live and duplications closed down
• Track all open deal registrations and action next steps within the relevant timescales
• Collaborate with Vendor Partner Account Managers to ensure our processes are still relevant
• Keep all process guides up to date
• Ensure CRM is kept up-to-date with current information
• Work cohesively with the Sales teams to build strong relationships
• Arrange quarterly calls with the vendors to review any issues
• Evaluate efficiencies and put ideas for improvements forward
• Support & cover for members of your team as necessary
• Escalate issues to the Central Operations Manager swiftly
• Assist in training new starters to the team

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Minimum GCSEs (A-C) English & Mathematics
• Good understanding of MS Office, Outlook.

CORE Competencies & SKILLS

• Organised, methodical individual with excellent time management who can prioritise
• Accuracy and attention to detail essential
• Copes well under pressure and can meet deadlines
• Excellent verbal and written communication with customer service/facing skills essential
• Self-motivated and able to take responsibility
• Tenacious and quick to learn
• Team player