Support Technician Apprentice
We are offering an exciting opportunity to join the CTS Group as a Technical Support Apprentice offering 1st Line Telephone & Remote Access Support to CTS Group clients. If you are looking to learn and have a passion for Windows 10 Desktop environments, Windows Server, Microsoft Office 365 and Active directory. We want to hear from you!
Role
Job Description:
- 1st Line Telephone & Remote Access Support to CTS Group clients
- Solving user problems /answering calls and logging tickets
- New user & application setups (Laptops and PC's)
- Day-to-day user/systems support (printer installs, etc.)
- Providing in-house technical support to CTS Office employees
- Workstation troubleshooting
- Training & answering queries (re: MS Office-based apps.)
- Escalation of client requests (systems development & sales) to consultants/account managers.
- Occasional on-site support / delivery of goods & services to clients, site auditing & fact-finding visits
Training
Duration:
- 13 months practical training period, plus 3 months for End Point Assessment
Delivery model:
- Work-based training with your employer
- Day release during term time (approximately 1 day a week for 1 year)
- Approximately four on-site assessment visits per year
- Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
- Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
- Level 2 Functional Skills in English and Maths
- Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
- Work based project and presentation
- Portfolio based interview
For a succesful apprentice, a full time position and potential further development will be offered.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ABINGDON AND WITNEY COLLEGE
- Working Week
- Working Hours: Monday to Thursday 9.00am – 5.30pm and Friday 9.00am – 4.30pm.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Friday, 10th May 2024
- Start Date
- Monday, 5th August 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- 4 GCSEs, including English and maths GCSE or equivalent, grade A*- C / 9 - 4 (Essential)
About the Employer
C T S GROUP LTD
CTS Group Ltd are a local Internet, Telecoms and IT Support provider based in Milton Park. We are the telecoms and internet provider of choice for many businesses around Oxfordshire due to their extensive knowledge and 30 + years of experience. We offer strategic business solutions and a wide range of services to businesses within Milton Park, Grove Business Park, Harwell Campus as well as catering for businesses in other locations. CTS deals with all aspects of IT, are ISO accredited so attention to detail and documentation is crucial.
- Company
- C T S GROUP LTD
- Location
- 99 PARK DRIVE, MILTON PARK, MILTON, ABINGDON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- C T S GROUP LTD
- Location
- 99 PARK DRIVE, MILTON PARK, MILTON, ABINGDON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted